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Lieutenant (Ret.)
Amaury Murgado retired as a special operations lieutenant with the Osceola County (Fla.) Sheriff's Office. He is a retired Master Sergeant from the Army Reserve, has almost 30 years of law enforcement experience, and has been involved with martial arts for decades.
The success or failure of any law enforcement agency revolves around the quality of its paperwork. As a supervisor you must set high standards early on to ensure success. Everything you approve will have your name on it, and thus your subordinates' reports become yours.
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As you approach the vehicle you notice that her window is rolled up and she has a sign pressed up on her window that says, "I am NOT talking to you, NO you can't search my vehicle, and I want my attorney." She also has her driver's license pressed onto the glass so you can see it.
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Stress is a part of the job. But there are actions you can take to mitigate its effects that don't include the usual advice from doctors and fitness magazines.
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You're asked to help arrest a known felon with an active warrant for burglary. Since the suspect is a known runner you have to consider how to limit his mobility, among other things, as you begin your planning.
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The one recurring issue we have as supervisors is dealing with problem employees. It's never easy but you can simplify it by remembering that most issues stem from either ignorance or noncompliance.
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Many supervisors assume that performance appraisals are only about the subordinate being evaluated, but an evaluation almost always ends up being more about the supervisor. Let me explain why with an example.
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A call comes in about an alarm going off at a very popular pawn shop just a little past midnight. You've handled a large number of false alarms at this location, but this time it could be a real burglary.
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As you approach the store's entrance, you realize the clerk is being robbed at gunpoint. As far as you can tell, no one else is in the store. You also note that there are two people getting gas at the pumps and there are no other people around.
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Supervisors must be specific when they communicate, or expect to pay the price for not doing so. Specificity is important for three main reasons: to ensure the success of the task, to eliminate any questionable officer issues, and in case disciplinary actions become required.
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It's 03:50 in the morning when dispatch advises you to respond to a remotely located residence in reference to a missing 4-year-old boy. The mother had gotten up to go to the bathroom and noticed her son was not in his room and the front door was unlocked and open. She immediately called the police.
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