Tag: Dispatchers: Page 5

Patrol

Calif. Suspects Butt-Dial 911 During Robbery

Accidentally butt dialing someone is embarrassing or inconsequential to most, but for two Fresno, Calif., men, their cell phone mishap landed them in jail. The call, which went to 911, started like any other call to the police dispatcher, with the operator asking, "What is your emergency?"

May 19, 2013

Technology

Calif. City Rolls Out 'Smart911' System

A "Smart911" system was unveiled today in Culver City, the first location in California to use technology that allows residents to give authorities a "safety profile" that will be displayed to 911 operators during an emergency.

March 4, 2013

Patrol

Sheriff's Dispatcher's Performance During Big Bear Shootout

The incident underscores the essential role played by the dedicated emergency services dispatchers nationwide. These behind-the-scene professionals constitute a vital link to police officers every time officers leave their stations.

February 18, 2013

Patrol

Chicago Police No Longer Respond To Lesser Crimes

To free up additional patrol officers, Chicago Police Superintendent Garry McCarthy has instructed officers not to respond to lesser crimes such as vehicle theft, garage burglary, or crime where the offender is no longer at the scene.

February 3, 2013

Technology

Next-Gen 911: Technology Behind a 911 Call

Next-gen 911 (or enhanced 911) will enable calls, text messaging, and even video from mobile devices to be sent to the dispatch center, which is also known as the Public Safety Answering Point (PSAP).

December 11, 2012

Patrol

Radio Traffic from Deadly Cleveland Shooting

Police dispatch audio reveals the conflicting descriptions from officers of suspects who led several agencies oin a pursuit that ended with the two suspects fatally shot by officers who fired 137 shots. Read the full story here.

December 3, 2012

Patrol

10 Things Officers Want to Tell Dispatchers

Previously, POLICE Magazine shared some things that dispatchers always wanted officers to know. This time, the shoe is on the other foot, and we allow field units to give dispatchers some advice.

November 6, 2012

Patrol

Slain Dallas Woman's Family Sues Over 911 Response

The family of a woman murdered after calling 911 has sued the Dallas Police Department and the city, claiming the Aug. 19 call was given a lower priority because it came from a lower-income minority neighborhood.

September 19, 2012

Editor's Notes

3 Things You Want Dispatchers To Know

Communication is a two-way street. We asked several officers for three things they want dispatchers to know, as a companion piece to our September feature, "10 Things Dispatchers Want You to Know."

September 16, 2012

Patrol

10 Things Dispatchers Want You to Know

The emergency dispatcher is the police officer's lifeline out in the field: coordinating resources, making notifications, running checks, and getting you help when and where you need it. When your butt is on the line, so is theirs.

September 12, 2012

Patrol

Texas Woman Found Dead Two Days After 911 Call

The Dallas Police Department is investigating its response to a woman who was found dead two days after calling 911 to report she was being attacked.

August 21, 2012

Technology

Wasting Emergency Assets

Something like 38% of all 911 calls in New York City are now attributed to the phenomenon known as "butt-dialing." The New York City 911 operators receive 10.4 million calls a year and nearly 4 million of them are accidental. And the Big Apple is not alone in suffering from this problem. It's a nationwide plague caused by a little-known cellphone feature.

June 6, 2012