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One of the best ways to train law enforcement officers in a classroom setting is to chunk up material into quickly memorized bites. You can also maximize the effectiveness of training by using a variety of memory aids.
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Though there are many decision-making formats, there is one common component that is more important than any other: defining the problem you are trying to solve. One of the key ways to do so is by framing.
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Once you realize that it's not personal, complaint response becomes a process not a confrontation. The key to dealing with any complaint is showing respect. By respecting yourself and others, everything else will fall into place.
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Most officers place a great deal of emphasis on the tactical side of operations but forget that wars are now won through paperwork. That's why the warrior scribe is so important.
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