Soon, Charlotte-Mecklenburg Police Department officers will begin treating residents with whom they interact, not solely as victims, suspects or “perps,” but even more as “customers.”
The change: A novel customer-service training curriculum that’s never before been taught to police, the Charlotte Observer reports.
CMPD has hired The DiJulius Group, a national consulting firm, to train its 2,300 employees in the fine points of the firm’s “Customer Service Revolution.” The department will pay about $60,000, CMPD spokesman Rob Tufano says.
The company, with a high-end client list that includes Disney, Nordstrom, Ritz-Carlton and Chick-fil-A, has never worked with a police department before, Jennings said. As a result, the course of study for CMPD is still being developed, with the full program scheduled to go public in late summer.