"The use of protocols will immensely help our staff," says Operations Manager Rodger Laird. "The dispatchers will be able to ask the right questions on a constant basis for each incident that the caller is reporting. Over time, the repetitiveness of this process will decrease dispatch times." Laird also predicts efficiencies to reduce the overall time spent on each call and to help with the training of new staff.
"This is something new not only for our dispatchers, but for all residents of Trumbull County," says Director Ernie Cook. "Patient care will now begin with the phone call instead of waiting for an ambulance to arrive."
"Our main goal was to find a product that integrated with our ID Networks CAD. We did not want to have a dispatcher flipping through cards while trying to talk to a caller and entering information at the same time into the CAD," says Laird. "After having demonstrations and on-site visits with other vendors, we selected PowerPhone because it gives us the capability we were looking for."
Laird says Total Response also provides, "a cost-effective way of certifying our dispatchers" in emergency medical, fire service, and law enforcement dispatch. Certification includes a theory component and a foundation component that guides dispatchers through the Total Response call-taking formula preparing them to use the technology and processes. Students also demonstrate their proficiency in a role-playing practicum with a PowerPhone instructor. With this solution, the service provided to the responders and the community will improve.
For more information, visit www.PowerPhone.com.
