The North Miami Police Department (NMPD) has deployed Mark43, a leading cloud-native public safety operations platform, bringing its dispatch, records, analytics, and mobile operations together on one modern, cloud-native system.

Serving more than 60,000 residents across 10 square miles, the department's 125 sworn and 30 professional staff are now operating on an upgraded technology platform designed to enhance efficiency, visibility, resiliency, and service to the community.

Under the leadership of Chief Cherise G. Gause, NMPD developed a Five-Year Strategic Plan that represents its collective vision and goals for a more proactive police department, anchored by a core commitment to leveraging modern technology to enhance efficiency and public safety.

 "This upgrade isn't just for the Police Department; it's for the entire City of North Miami," Gause said. "As the City of North Miami has continued to grow and evolve over the years, so have the operational and technology needs of our Police Department. As such, it became important to transition to a more modern platform that can better support our officers, improve efficiency, and meet the expectations of a growing community. This new system now gives our officers the tools they need to work more efficiently and safely. With Mark43, we have real-time data at our fingertips, allowing us to provide the most efficient, accurate information possible to support our community."

"Florida agencies are increasingly investing in modern public safety technology to better serve their communities, and we're proud to help meet that demand,” said Bob Hughes, CEO of Mark43. “Chief Gause and the North Miami Police Department's commitment to operational excellence and community safety make them an outstanding partner as they build a more efficient and resilient future."

For agencies in South Florida, resilient technology is essential, Mark43 said. As hurricanes and severe weather threaten local infrastructure year-over-year, agencies risk losing power and disruptions to the systems that keep their communities safe.

By upgrading to a cloud-native platform, NMPD ensures its mission critical systems remain stable and connected even if on-premises environments are compromised. Built in the AWS GovCloud, Mark43 provides the highest level of resiliency, connectivity, and security to keep officers and the community safe during all conditions.

"Resiliency is always something we must consider, especially during hurricane season. Knowing that our systems will now remain operational despite any potential local disruptions is important. Mark43's cloud-native architecture gives us a level of stability, security, and continuity that is required for our work and keeping our community safe," added Gause.

The NMPD will utilize a number of products from Mark43's innovative portfolio:

• The interoperability of Mark43 CAD and RMS will ensure all users, from telecommunicators and investigators to command staff, share the same source of truth.
• Mark43 RMS streamlines and automates NMPD's reporting workflows, reducing errors, and improving efficiency.
• With the automated reporting and real-time dashboards within Mark43 Insights, leaders, analysts, and investigators gain instant insights into emerging trends and resource needs.
• Mark43 OnScene enables NMPD to work more safely and effectively from the field.

North Miami Police Department joins surrounding agencies using the Mark43 Public Safety Platform. Those are:  

• Coral Gables Police Department
• Miami Gardens Police Department
• Bay Harbor Islands Police Department
• Venice Police Department
• Boynton Beach Police Department
• Fort Myers Police Department
• Miami Springs Police Department on the Mark43 Public Safety Platform