Emergency Call-Takers Hired Using CritiCall Software

The Spotsylvania County Communication Center in Virginia needed to hire four emergency call-takers immediately to handle the volume of calls while handling the DC sniper case. Criticall 3.0 helped them hire the right employees for the job.

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October 31, 2002

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In response to the recent manhunt for the DC sniper and the increase of calls to the Spotsylvania County Communication Center in Virginia while handling the case, four new emergency call-takers had to be hired immediately. Because of the urgent need to have highly qualified people to handle such an important case, the four new employees were tested with the CritiCall 3.0 Personnel Selection Software product.

CritiCall 3.0 assesses job-related competency for dispatchers, call-takers, and tele-communicators. The program tests computer-related multi-tasking, map reading and geographic directions, short-term memory, reaction time, situational judgment, and decision making, as well as reading comprehension, spelling, and sentence clarity.

The testing software is currently being used by more than 200 public safety agencies in the US and Canada, including eight state police and state highway patrol agencies.

For more information about CritiCall pre-employment selection testing software, Contact the Biddle Consulting Group, Inc. at 800-999-0438 or www.criti-call.com.

Topics:Emergency Management Manhunts Communications Technology

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