RapidDeploy Expands Cloud-Native Platform for Public Safety with New Emergency Call Handling Solution, RapidOne

There is critical need for a solution like RapidOne, which can address the limitations of legacy call handling systems, provide flexibility for the pressing staffing shortage, and consolidate the multi-monitor cumbersome workflows.

RapidDeploy, a leading cloud-native solution provider for public safety, has announced its new, browser-based call handling solution, RapidOne. RapidOne enables hybrid work environments and eliminates legacy data silos by displaying all call-related information on a single screen, also known as a "single pane of glass."

Today, the majority of calls received by 911 centers are processed using outdated on-premises call-handling solutions, which are unable to leverage next-generation mapping technology. These centers are also facing a significant staffing crisis. The National Emergency Number Association (NENA) reports a 30% staffing shortage on average at 911 call centers across the nation. While a recent survey by the International Academies of Dispatch (IAED) and the National Association of State 911 Administrators (NASNA), expands on this and shows that 89% of centers surveyed have some vacancies.

This dual challenge underscores the critical need for a solution like RapidOne, which can address the limitations of legacy call handling systems, provide flexibility for the pressing staffing shortage, and consolidate the multi-monitor cumbersome workflows, ensuring efficient and effective emergency response, RapidDeploy says.

RapidOne is embedded in RapidDeploy’s primary call-taking map, Radius Mapping, which provides a single platform for mission-critical unified communications and supplemental data, including mobile location, situational awareness, GIS data, along with modern communication tools like two-way texting with AI-powered live translation, and streaming video from the caller’s handset. This streamlines the emergency response workflow and drives better outcomes. 

β€œOur cloud-native platform is unifying call handling and mapping into one solution to simplify mission-critical workflows, from the moment the call is answered to the moment resources are dispatched into the field,β€œ said Steve Raucher, CEO of RapidDeploy. β€œEvery moment matters, and the speed at which we can answer and connect 911 calls with the critical information powered by a resilient, single pane of glass is life-saving.” 

RapidOne is built to i3 NENA standards, supports ESInet, and enables Telecommunicators and 911 agencies to benefit from having a single solution for communicating with callers and accessing the intelligent information they need to act fast, with accuracy and confidence from anywhere. 

β€œFusing cloud-native call handling and mapping into one solution is a major upgrade for public safety,” said Jacob Saur, ECC Administrator at Arlington ECC, which has been using RapidDeploy Radius Mapping since last year. β€œCall handling fully supported by the cloud and integrated with a primary map delivers the most critical touchpoints all in one place and provides a new level of resiliency and portability. Public safety teams can expect new opportunities for staffing models such as remote call-taking and the ability to have backup centers outside of traditional boundariesβ€”all of which impact frontline support and the speed at which we can respond to critical incidents.”

RapidDeploy is currently deployed in over 1,500 emergency communications centers nationwide and integrates a robust network of partners and applications in a centralized Next Generation 911 ecosystem. 

RapidOne will be available later this year. For more information, email rapidone@rapiddeploy.com.