A program that replaces police officers with health care workers on mental health and substance abuse calls in Denveris showing signs of success, according to a six-month progress report. Despite responding to hundreds of calls, the workers made no arrests, the report said — and the city's police chief told CBS News on Friday that he believes the program "saves lives."
Denver's Program to Replace Police on Mental Health Calls "Saving Lives," Chief Says
"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis," Chief Paul Pazen said.

Under the Support Team Assisted Response (STAR) program, health care workers are dispatched in lieu of police when responding to incidents involving issues with mental health, poverty, homelessness or substance abuse. STAR providers only respond to incidents in which there is no evidence of criminal activity, disturbance, weapons, threats, violence, injuries or "serious" medical needs.
During the first six months of the program, from June 1 to November 30, health professionals responded to 748 calls, including trespassing, welfare checks, narcotic incidents, and mental health episodes, according to the report. None of those cases required help from Denver police and no individuals were arrested.
Police chief Paul Pazen told CBS News that all of those calls were a success.
"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis."
More Patrol
Tips for Watching the Hands
How can officers better “watch the hands”? Mike Willis, Law Enforcement National Training and Program Director for the US Deputy Sheriff's Association, shares some tips.
Read More →10 Tips for Felony/High-Risk Stops
What steps can officers take to stay safer during felony or high-risk vehicle stops? Here are 10 tips from Mike Willis, Law Enforcement National Training and Program Director for the US Deputy Sheriff's Association.
Read More →
Amped Highlights Power Behind Amped FIVE Software
Amped FIVE empowers you to advance your investigations with confidence and precision, from the crime scene all the way to the courtroom.
Read More →
Police K-9 Killed, Suspect Dies in Shootout with Cops
A Burbank Police Department K-9 was fatally shot over the weekend by a passenger who fled on foot from a traffic stop. The armed suspect was killed in a shootout with officers.
Read More →From the Show Floor: InVeris
In this video, learn about how InVeris provides training to law enforcement, including customized augmented reality scenarios. The augmented reality system can scan up to 10,000 square feet of real-life environments and create a curriculum based on those spaces.
Read More →From the Show Floor: Polaris Government & Defense
Learn about Polaris Government & Defense in this video as POLICE visits their show booth to discover their side-by-sides and the advantages they provide for agencies.
Read More →
2026 Ford Pro™ Police & Special Service Vehicles Guide is Available for Download
Ford Pro™ meets the needs of law-enforcement agencies
Read More →
Dashcam Video Shows Officers Rescue Man from Burning Car
Dashcam video released by a New Jersey police department shows two of its officers rescuing an unconscious man from a burning car after a crash.
Read More →
Aimpoint COA optic + A-CUT Named Red Dot of the Year
The Aimpoint COA optic + A-CUT system has been named Red Dot of the Year by Guns & Ammo magazine. The new optic system was introduced in January 2025.
Read More →From the Show Floor: Axon
Join POLICE as we visit with Abi Stock, of Axon, to learn about the company’s latest technology offerings, such as Axon Assistant, Form One, and the DFR integration with Skydio.
Read More →
