While Mark43 brings efficiency and flexibility to public safety data management, Spidr Tech's core product features reproduce customer service principles that have been successful for decades in the private sector. These include acknowledgment of customer communications, regular updates, and a feedback loop in the form of a mobile-friendly post-service survey.
For example, when an officer is dispatched to a 911 call, a text message is sent to the reporting party informing them the officer is en route and to notify the call taker if the location has changed. Crime victims would receive similar updates via email and text message that would provide them with more information regarding their crime report. Transparent communication such as this is essential throughout high-stress emergency situations. These communications help build trust and confidence, reduce administrative calls and complaints, decrease operational and personnel costs, and provide insightful customer data that supports data-driven policing initiatives.
By utilizing an open vendor-to-vendor API integration, the products will be connected at a level that allows customers to enjoy seamless functionality between both platforms. Through this integration, data is transferred through Mark43's and Spidr Tech's systems in real-time, providing visibility as events occur for officers and reporting parties alike.
"We're very excited to add this functionality to our platform offering to help agencies with their community outreach efforts," said Scott Crouch, CEO & Co-Founder of Mark43. "We look forward to multiplying the existing efficiencies of Mark43 with new and innovative integrations like Spidr Tech."
"We share the belief that law enforcement agencies require the best technology available to them to be able to provide the best service they can to their communities." said Rahul Sidhu, CEO & Co-Founder of Spidr Tech. "We are excited to embark on that same mission with Mark43, and we look forward to modernizing law enforcement technology alongside them."
