Join POLICE as we visit the Versaterm booth and learn from Rohan Galloway-Dawkins, chief product officer, about the company’s focus on an end-to-end software ecosystem for public safety.
Key initiatives include using AI for community engagement and automating lower-priority workflows with solutions like CallTriage, which supports 36 languages and offers a conversational interface, for non-emergency services. This reduces the load on PSAPs, allowing them to focus on higher-priority calls.
Versaterm also emphasizes health and wellness for first responders through a peer support system integrated with CAD records to ensure no one falls through the cracks.
In this video, you will also hear more about:
- How Versaterm's approach ensures better customer service for the community and frees up time for agencies to focus on higher-priority missions.
- How using CallTriage for non-emergency service calls can expedite responses and reduce PSAP workload.
- How CallTriage for non-emergency service reporting supports 36 languages through a conversational approach.
- How Versaterm ensures follow-up on peer support check-ins to make sure first responders are getting the support they need.