A program that replaces police officers with health care workers on mental health and substance abuse calls in Denveris showing signs of success, according to a six-month progress report. Despite responding to hundreds of calls, the workers made no arrests, the report said — and the city's police chief told CBS News on Friday that he believes the program "saves lives."
Denver's Program to Replace Police on Mental Health Calls "Saving Lives," Chief Says
"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis," Chief Paul Pazen said.

Under the Support Team Assisted Response (STAR) program, health care workers are dispatched in lieu of police when responding to incidents involving issues with mental health, poverty, homelessness or substance abuse. STAR providers only respond to incidents in which there is no evidence of criminal activity, disturbance, weapons, threats, violence, injuries or "serious" medical needs.
During the first six months of the program, from June 1 to November 30, health professionals responded to 748 calls, including trespassing, welfare checks, narcotic incidents, and mental health episodes, according to the report. None of those cases required help from Denver police and no individuals were arrested.
Police chief Paul Pazen told CBS News that all of those calls were a success.
"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis."
More Patrol

5.11 Debuts New Load-Bearing Gear at SHOT Show
5.11 launched a variety of new load-bearing gear, ranging from backpacks to chest packs, designed for training, travel, and everyday readiness, this week during SHOT Show 2026.
Read More →
Streamlight Launches the Rechargeable TLR-3X & Other Lights at SHOT Show
Streamlight launched the TLR-3X and TLR-3X USB, two new weapon lights, and an assortment of other new lights during SHOT Show 2026.
Read More →
EOTech & Fast Metal Introduce the EOTech Halen Ballistic Spectacle System
Built on the proven Halen platform, the new EOTech x Fast Metal Halen Ballistic Spectacle System is the only aluminum frame listed on the U.S. Army’s Authorized Protective Eyewear List.
Read More →
2 Florida Officers Shot After Shots-Fired Call
Two officers were shot in Gainesville, Florida, by a man who police say was leaving an area where he had killed a man inside a business. The suspect exited his vehicle in what the chief termed an “ambush-style” attack.
Read More →
Mistaken Identity: Ohio Police Department Harassed After ICE OIS
An Ohio police department has received harassing phone calls and social media messages because it has an officer with the same name as the ICE officer identified in the Minneapolis, Minnesota, officer-involved shooting.
Read More →
Top 10 POLICE Videos of 2025
What were the top videos published by POLICE in 2025? Many covered tactics and officer safety, while others came from booth visits at IACP in Denver, Colorado. In case you missed these, here are the top 10 videos.
Read More →
Flock Safety and Coreforce Partner to Enhance Real-Time Awareness and Operational Efficiency for Law Enforcement
A new integration partnership will enable Flock Safety hotlist alerts and license plate recognition (LPR) searches directly in Coreforce’s Real-Time Crime Center (RTCC) and Digital Evidence Management System (DEMS) platform.
Read More →
Ballistic Armor Co. Secures Strategic Investment to Expand U.S. Production Capabilities
Ballistic Armor Co. secured a new commitment that will accelerate its multi-year transition from a third-party tactical equipment retailer to a premium innovator and U.S. manufacturer of advanced protective systems.
Read More →
Police & Fire Championships Expands Athlete Eligibility
The US Police & Fire Championships is now open to all employees – sworn, civilian, administrative, technical, and support staff – who work directly for an eligible public safety agency.
Read More →Tips for Watching the Hands
How can officers better “watch the hands”? Mike Willis, Law Enforcement National Training and Program Director for the US Deputy Sheriff's Association, shares some tips.
Read More →