POLICE Logo
MenuMENU
SearchSEARCH

Denver's Program to Replace Police on Mental Health Calls "Saving Lives," Chief Says

"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis," Chief Paul Pazen said.

February 10, 2021
Denver's Program to Replace Police on Mental Health Calls "Saving Lives," Chief Says

 

Embed from Getty Images


Ad Loading...

A program that replaces police officers with health care workers on mental health and substance abuse calls in Denveris showing signs of success, according to a six-month progress report. Despite responding to hundreds of calls, the workers made no arrests, the report said — and the city's police chief told CBS News on Friday that he believes the program "saves lives." 

Under the Support Team Assisted Response (STAR) program, health care workers are dispatched in lieu of police when responding to incidents involving issues with mental health, poverty, homelessness or substance abuse. STAR providers only respond to incidents in which there is no evidence of criminal activity, disturbance, weapons, threats, violence, injuries or "serious" medical needs. 

During the first six months of the program, from June 1 to November 30, health professionals responded to 748 calls, including trespassing, welfare checks, narcotic incidents, and mental health episodes, according to the report. None of those cases required help from Denver police and no individuals were arrested.

Police chief Paul Pazen told CBS News that all of those calls were a success. 

"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis." 

Ad Loading...

More Patrol

Thumbnail for POLICE video From theShow Floor: Traka
Patrolby Wayne ParhamOctober 30, 2025

From the Show Floor: Traka

Join POLICE as we visit with Steve Atkinson of Traka and learn about the company’s asset management cabinets and key lockers.

Read More →
image of conference stage top left, inset image of two men standing at right, and lower left logo for Team Wendy
PatrolOctober 29, 2025

Team Wendy Shares New DREW Data During Personal Armour Systems Symposium

Team Wendy shared data about DREW, a biofidelic helmet-test rig built to simulate real head-to-ground falls and capture both linear and rotational head motion, during the recent Personal Armour Systems Symposium in Belgium.

Read More →
Images for three athletes - discus, weightlifting, baseball, and inset image of San Diego highway sign and logo for 2026 US Police and Fire Championships.
PatrolOctober 28, 2025

2026 US Police and Fire Championships to Unite First Responders in San Diego for 59th Annual Event

The 2026 US Police and Fire Championships, featuring more than 35 Olympic-style events and new competitions, will return to San Diego, California.

Read More →
Ad Loading...
Collage of police officers and a firefighter with FOX & Frends logo.
PatrolOctober 27, 2025

FOX News Channel’s FOX & Friends to Host Live Audience for National First Responders Day

In honor of National First Responders Day, FOX News Channel’s FOX & Friends will host a live audience made up of first responders and their families. Police officers, firefighters, EMTs, and other emergency personnel have been invited to attend the live program.

Read More →
patrolfinder - reducing crime thumbnail
SponsoredOctober 27, 2025

How One Police Department Cut Crime by 46% with Smarter Patrol Management

Discover how one police department cut crime nearly in half using smarter patrol data. This whitepaper breaks down the real-world strategy behind a 46% drop in vehicle thefts, improved officer safety, and stronger community visibility.

Read More →
black background with graphic image showing how police response times can be shortened and officer better informed.
PatrolOctober 26, 2025

Axon Ecosystem Advancements Connect Critical Moments of Public Safety Response

Last week, during IACP 2025, Axon unveiled what it called the next evolution of its connected public safety ecosystem. Key launches included Prepared by Axon, new Axon Assistant and Axon Air Drone as First Responder (DFR) capabilities, and Community Shield and Community Link.

Read More →
Ad Loading...
Thumbnail for video series POLICE Topics, Tactics & Tips with a yellow headline that reads When Do You Transport a Wounded Officer Instead of Waiting for EMS?
Patrolby Wayne ParhamOctober 26, 2025

When Do You Transport a Wounded Officer Instead of Waiting for EMS?

Thumbnail for video series POLICE Topics, Tactics & Tips with a yellow headline that reads When Do You Transport a Wounded Officer Instead of Waiting for EMS?

Read More →
Safariland header photo
Sponsoredby David ReederOctober 22, 2025

Is Your Duty Holster Duty Rated?

The first – and worst – time I had to fight to keep my gun, my holster and duty belt held up far better than my training did.

Read More →
small pen like flashlight against a blue background with inset Streamlight logo.
PatrolOctober 22, 2025

Streamlight Releases the Ultra-Thin Wedge SL

Streamlight has launched the Wedge SL, an ultra-thin, USB-C rechargeable light designed for users who want pocketable power.

Read More →
Ad Loading...
Thumbnail for video series POLICE Topics, Tactics & Tips episode More IACP from the Show Floor
Patrolby Wayne ParhamOctober 22, 2025

More IACP 2025 From the Show Floor

Watch expanded coverage of IACP 2025 as the POLICE Magazine team walks the aisles at the expo and shares what we found interesting on display for chiefs from across the country and around the world this week in Denver, Colorado.

Read More →