Denver's Program to Replace Police on Mental Health Calls "Saving Lives," Chief Says
"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis," Chief Paul Pazen said.

A program that replaces police officers with health care workers on mental health and substance abuse calls in Denveris showing signs of success, according to a six-month progress report. Despite responding to hundreds of calls, the workers made no arrests, the report said — and the city's police chief told CBS News on Friday that he believes the program "saves lives."
Under the Support Team Assisted Response (STAR) program, health care workers are dispatched in lieu of police when responding to incidents involving issues with mental health, poverty, homelessness or substance abuse. STAR providers only respond to incidents in which there is no evidence of criminal activity, disturbance, weapons, threats, violence, injuries or "serious" medical needs.
During the first six months of the program, from June 1 to November 30, health professionals responded to 748 calls, including trespassing, welfare checks, narcotic incidents, and mental health episodes, according to the report. None of those cases required help from Denver police and no individuals were arrested.
Police chief Paul Pazen told CBS News that all of those calls were a success.
"That's 748 times fewer that the police department was called, meaning we can free up law enforcement to do what law enforcement is supposed to do, and really what law enforcement is good at, and that is addressing crime issues, violent crime, property crime and traffic safety," he said. "...You have a safer community and you have better outcomes for people in crisis."
More Patrol
From the Show Floor: Traka
Join POLICE as we visit with Steve Atkinson of Traka and learn about the company’s asset management cabinets and key lockers.
Read More →
Team Wendy Shares New DREW Data During Personal Armour Systems Symposium
Team Wendy shared data about DREW, a biofidelic helmet-test rig built to simulate real head-to-ground falls and capture both linear and rotational head motion, during the recent Personal Armour Systems Symposium in Belgium.
Read More →
2026 US Police and Fire Championships to Unite First Responders in San Diego for 59th Annual Event
The 2026 US Police and Fire Championships, featuring more than 35 Olympic-style events and new competitions, will return to San Diego, California.
Read More →
FOX News Channel’s FOX & Friends to Host Live Audience for National First Responders Day
In honor of National First Responders Day, FOX News Channel’s FOX & Friends will host a live audience made up of first responders and their families. Police officers, firefighters, EMTs, and other emergency personnel have been invited to attend the live program.
Read More →How One Police Department Cut Crime by 46% with Smarter Patrol Management
Discover how one police department cut crime nearly in half using smarter patrol data. This whitepaper breaks down the real-world strategy behind a 46% drop in vehicle thefts, improved officer safety, and stronger community visibility.
Read More →
Axon Ecosystem Advancements Connect Critical Moments of Public Safety Response
Last week, during IACP 2025, Axon unveiled what it called the next evolution of its connected public safety ecosystem. Key launches included Prepared by Axon, new Axon Assistant and Axon Air Drone as First Responder (DFR) capabilities, and Community Shield and Community Link.
Read More →When Do You Transport a Wounded Officer Instead of Waiting for EMS?
Thumbnail for video series POLICE Topics, Tactics & Tips with a yellow headline that reads When Do You Transport a Wounded Officer Instead of Waiting for EMS?
Read More →
Is Your Duty Holster Duty Rated?
The first – and worst – time I had to fight to keep my gun, my holster and duty belt held up far better than my training did.
Read More →
Streamlight Releases the Ultra-Thin Wedge SL
Streamlight has launched the Wedge SL, an ultra-thin, USB-C rechargeable light designed for users who want pocketable power.
Read More →More IACP 2025 From the Show Floor
Watch expanded coverage of IACP 2025 as the POLICE Magazine team walks the aisles at the expo and shares what we found interesting on display for chiefs from across the country and around the world this week in Denver, Colorado.
Read More →
