Police Magazine Logo
MenuMENU
SearchSEARCH

Most 911 Systems Can't Locate Cell Phones

Despite new technology and new taxes to pay for it, most 911 centers cannot locate cell phones in an emergency.

February 20, 2003
2 min to read


Despite new technology and new taxes to pay for it, most 911 centers cannot locate cell phones in an emergency.

Identifying and locating cell phone callers is more complicated than finding regular callers. It requires 911 centers, local phone companies, and cell phone carriers each to install expensive new equipment.

Ad Loading...

The Harris County 911 center that serves the Houston area has overhauled its 911 technology since a man died of a heart attack on the sidelines of a soccer field when calls for help from cell phones were fruitless. Operators there can now trace cell phone callers to within a few hundred feet or closer.

"We take the search out of search and rescue," said John Melcher, who runs 911 in the Houston area, and heads an organization of safety officials across the country. "And that's really what the technology's about."

He says the technology that Houston has now is not in wide use, despite the fact that many states have been collecting a special tax from cell phone users every month, specifically to fix this 911 cell phone gap.

"We found that across the country there are so many states that have been building up a 911 wireless fund, and yet now we find that when the technology is available, the money's not there," Melcher said.

New York is one of the states using part of its 911 fund for other purposes. New York State Assemblyman David Koon, whose daughter Jenny was killed in a carjacking in 1993, says he wants it to stop. Although Koon's daughter called 911 from her car phone, the technology to locate her was not yet available.

Ad Loading...

Nationwide, 41 states charge cell phone users a tax specifically to pay for better 911, but public safety organizations and cell phone industry trade groups say 11 of those states have raided nearly half a billino dollars from those funds and used it for other expenses.

Melcher says there are national security issues at stake, too. In the event of another terror attack, cell phones and 911 could be an early warning system.

Ad Loading...

More Patrol

Black background, outline of Florida, headline 2 Officers Shot
Patrolby Wayne ParhamJanuary 14, 2026

2 Florida Officers Shot After Shots-Fired Call

Two officers were shot in Gainesville, Florida, by a man who police say was leaving an area where he had killed a man inside a business. The suspect exited his vehicle in what the chief termed an “ambush-style” attack.

Read More →
Blue-tinted background photo of hand hanging up an office phone and headline Richmond Heights PD: Harassment and Threats Will Be Addressed Accordingly
PatrolJanuary 14, 2026

Mistaken Identity: Ohio Police Department Harassed After ICE OIS

An Ohio police department has received harassing phone calls and social media messages because it has an officer with the same name as the ICE officer identified in the Minneapolis, Minnesota, officer-involved shooting.

Read More →
Black background with POLICE logo, police light bar, and headline Top 10 Videos of 2025.
Patrolby Wayne ParhamJanuary 7, 2026

Top 10 POLICE Videos of 2025

What were the top videos published by POLICE in 2025? Many covered tactics and officer safety, while others came from booth visits at IACP in Denver, Colorado. In case you missed these, here are the top 10 videos.

Read More →
Ad Loading...
Blue tinted background of a police dispatcher with headline Flock Safety + Coreforce Integation
TechnologyJanuary 7, 2026

Flock Safety and Coreforce Partner to Enhance Real-Time Awareness and Operational Efficiency for Law Enforcement

A new integration partnership will enable Flock Safety hotlist alerts and license plate recognition (LPR) searches directly in Coreforce’s Real-Time Crime Center (RTCC) and Digital Evidence Management System (DEMS) platform.

Read More →
three background images - man in tactical gear, image of ballistic helmet, photo of police officer in tactical gear approaching a car, and a circle with logo for Ballistic Armor Co.
PatrolJanuary 7, 2026

Ballistic Armor Co. Secures Strategic Investment to Expand U.S. Production Capabilities

Ballistic Armor Co. secured a new commitment that will accelerate its multi-year transition from a third-party tactical equipment retailer to a premium innovator and U.S. manufacturer of advanced protective systems.

Read More →
image of men on bicycles and women competing in martial arts and a log for the US Police & Fire Championships
PatrolDecember 10, 2025

Police & Fire Championships Expands Athlete Eligibility

The US Police & Fire Championships is now open to all employees – sworn, civilian, administrative, technical, and support staff – who work directly for an eligible public safety agency.

Read More →
Ad Loading...
Thumbnail for video series POLICE Topics, Tactic & TIps against a black background and an illuminated police car light bar. Headline for Tips for Watching the Hands
Sponsoredby Wayne ParhamDecember 5, 2025

Tips for Watching the Hands

How can officers better “watch the hands”? Mike Willis, Law Enforcement National Training and Program Director for the US Deputy Sheriff's Association, shares some tips.

Read More →
Thumbnail for video series POLICE Topics, Tactics & Tips with yellow headline 10 Tips for Felony/High-Risk Stops.
Sponsoredby Wayne ParhamDecember 3, 2025

10 Tips for Felony/High-Risk Stops

What steps can officers take to stay safer during felony or high-risk vehicle stops? Here are 10 tips from Mike Willis, Law Enforcement National Training and Program Director for the US Deputy Sheriff's Association.

Read More →
Screenshot of compute screen showing a blurred license plate compared to an image where the image has been enhanced to show the numbers and letters.
Patrolby Edited by StaffNovember 25, 2025

Amped Highlights Power Behind Amped FIVE Software

Amped FIVE empowers you to advance your investigations with confidence and precision, from the crime scene all the way to the courtroom.

Read More →
Ad Loading...
Background orange tinted image of southern California with pushpin marking Burbank. Headline reads K-9 Killed by Gunman, Burbank Police Department
PatrolNovember 24, 2025

Police K-9 Killed, Suspect Dies in Shootout with Cops

A Burbank Police Department K-9 was fatally shot over the weekend by a passenger who fled on foot from a traffic stop. The armed suspect was killed in a shootout with officers.

Read More →