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NewsMarch 6, 2024

California Congresswoman Bringing 911 Dispatcher to State of the Union

Representative Torres has proposed the 9-1-1 SAVES Act to reclassify 911 dispatchers, changing their status from clerical workers to first responders, in order to give them access to critical federal grants and resources only available to emergency respon

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NewsJuly 26, 2023

Survey Shows Emergency Call Center Workers Struggling with Burnout

Nationwide staffing shortages that in many cases mirror the shortages in law enforcement agencies have led to longer wait times or trouble reaching operators at centers around the country.

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Articlesby David GriffithMay 24, 2023

First Look: Emergency Data Sharing Solutions

Prepared’s communications software products allow callers to send video, images, and other data to emergency call center personnel and first responders.

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Inside the Badge April 21, 2023

Michigan State Police Launches 911 Text Program

The Michigan State Police will be testing a pilot program in which 911 callers are sent a text informing them of how long it will be before a trooper arrives. If the anticipated arrival time changes, then they receive an update notification.

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Articlesby Wayne ParhamDecember 8, 2022

Hurricane Response: Developing Plan in Advance is Crucial

“After every major storm of the past, I guess going back to Hurricane Andrew, we have made it a point sometime in the six to eight months after the storm to pay a visit to the impacted area, talk to law enforcement, talk to the emergency management directors, and get their honest lessons learned,” says Col. Neil Baxley.

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Newsby Staff WriterSeptember 21, 2022

NY Police Department and 911 Still Disrupted by Hackers

Officers are still unable to use their car computers to conduct background checks. Instead, the officers must use encrypted radio to contact state police or highway patrol for further information.

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Newsby Staff WriterSeptember 16, 2022

911 Dispatcher Robbed Outside Philadelphia Police HQ

The victim was transported to a local hospital for injuries she sustained in the robbery, and was identified as a 911 dispatcher.

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Newsby Staff WriterMay 10, 2022

AT&T Launches First-Ever Nationwide Location-Based Routing for Wireless 911 Calls

Through this new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 911 call is coming from by using device GPS and hybrid information and then route the call to the correct 911 call center.

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Articlesby Terry RyanJanuary 4, 2022

My Technology Can…Livestream 911 Calls Directly to Officers

Live911 from HigherGround allows first responders to hear 911 calls in real time and immediately identify the caller’s location.

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Newsby Staff WriterAugust 10, 2021

Chicago 911 Dispatcher Praised for Response to Fatal Shooting of Officer

Keith Thornton Jr.'s quick thinking is being credited for saving the lives of more officers and helping law enforcement on the streets quickly apprehend the suspects.

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