Customers Are Always Right—Even When They're Wrong

Have you ever been in a class or seminar—as a student, not a presenter—and found that the instructor argued with his or her students? I have, and it happened again just recently.

Police-Led Mental Health Charity Expands to Include Veterans

Talk To Me Post Tour (TTMPT), a non-profit organization that has been providing peer-support programs and professional psychological support for first responders, is now expanding services to military veterans.

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The Scale of Desirability and Fatal Funnel

If you understand how the mind works, then you'll understand the power of words to program the subconscious mind for success or failure. In this week's post, we'll continue with that line of thought by examining the "scale of desirability" and "fatal funnel."

Dave Smith: A Nation Takes a Trip to Abilene, Texas

To keep collective tyranny of thought from leading to more bad choices, leaders need to seek genuine input on decisions and plans.

Don Arp Jr.

Kids' Needs and the Attraction of Gangs

We have for years debated the growth of gangs. From inter­viewing hard-core gang members in and out of prison, there seems to be a pattern that emerges.

Line-of-Duty Deaths: The War on Cops

A cursory glance at the numbers seemingly underscores such concerns. Thirty-one officers were feloniously shot and killed from January through mid-May 2011—a 34 percent increase over the same period a year before.

Some Gang Members Can Go Straight

We had just saved the founder of the Mexican Mafia’s life by arresting him and sending him to prison. But he wouldn’t be grateful. He would quickly eliminate anyone he suspected of making the heroin buy for the police that got him arrested until he narrowed it down to Buzz.