Soon, Charlotte-Mecklenburg Police Department officers will begin treating residents with whom they interact, not solely as victims, suspects or “perps,” but even more as “customers.”
Charlotte Police Hire Customer Service Guru
CMPD has hired The DiJulius Group, a national consulting firm, to train its 2,300 employees in the fine points of the firm’s “Customer Service Revolution.” The department will pay about $60,000, CMPD spokesman Rob Tufano says.
April 23, 2021
1 min to read
The change: A novel customer-service training curriculum that’s never before been taught to police, the Charlotte Observer reports.
CMPD has hired The DiJulius Group, a national consulting firm, to train its 2,300 employees in the fine points of the firm’s “Customer Service Revolution.” The department will pay about $60,000, CMPD spokesman Rob Tufano says.
The company, with a high-end client list that includes Disney, Nordstrom, Ritz-Carlton and Chick-fil-A, has never worked with a police department before, Jennings said. As a result, the course of study for CMPD is still being developed, with the full program scheduled to go public in late summer.
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