Police Magazine Logo
MenuMENU
SearchSEARCH

The Crowd

He raced to help one of the victims and, as he struggled vainly to save her life, he was stunned by the crowd that gathered around; not to help, but to observe, to…what?

July 2, 2015
The Crowd

Illlustration: Sequoia Blankenship

4 min to read


Many of the protesters that have shown up at different locales ever since the "Ferguson Troubles" have turned out to be professional demonstrators; they are paid to go to whatever new location of crisis is discovered by the media to aggravate the situation and to inflate the numbers. This is no shock to me; self-selected crowds of individuals showing up over and over again is something we should expect.

I have been an observer of crowds ever since I was a kid and read a short story by the late great Ray Bradbury called "The Crowd." It is an eerie Twilight Zone kind of story in which the protagonist is involved in a car accident and, noting how quickly the mob arrives, he immediately senses the sinister intent of some of those gathering around the wreck. He finds the true nature of those who run to gruesome events, and needless to say I was forever after creeped out by folks who carried scanners and grabbed their spouse to race to whatever tragedy I responded to as a young Tucson crime fighter.

Ad Loading...

I kept seeing the same couples, the weird stares, the odd crowding around as the paramedics worked feverishly to help the victims at whatever critical incident I was working on duty. I was stunned that Bradbury's story seemed so powerfully based on what actually happened at terrible events. I then decided to find out what motivated Bradbury. That was when things really got freaky.

It seems Bradbury never even got a driver's license, so how was he so aware of the dynamics of a wreck? Apparently when he was a young man in the 1930s he witnessed a terrible traffic accident. He raced to help one of the victims and, as he struggled vainly to save her life, he was stunned by the crowd that gathered around; not to help, but to observe, to…what?

Nobel Laureate Elias Canetti's life was shaped by his experience with crowds in the 1930s as he witnessed the rise of Fascism, Nazism, and Communism throughout Europe. As an intellectual, he was attracted to the Left and was stunned to find himself in a crowd that was going about the business of social justice by burning books. His book, "Crowds and Power," grew out of his observations of the cataclysm that was World War II and the Holocaust. A Bulgarian descendant of Jews who were exiled from Spain during the Inquisition, he suddenly found himself exiled to England, and his observations are important to us in understanding how riots, celebrations, and social movements are created and shaped by crowds.

A crowd, he discovered, soon gains a personality, and law enforcement needs to understand that our role is to help shape and control that persona. Whether it is taking away the ghoulish vicarious needs of the accident scene groupies by moving them back, or understanding the function of what Canetti calls "Crowd Crystals" and how to spot them before the mob gets out of hand, we need to "pre-load" for these situations so we can respond quickly and effectively.

"Crowd Crystals" are the professionals sent to any community with any socially intense activity, like a shooting, that has drawn media attention. Their job is to create and shape the crowd so power can be drawn from it. They are readily identifiable to the crowd as they wear special symbols or messages that focus the group. If we are going to keep things peaceful we should learn to recognize them.

Ad Loading...

In an episode of "Gunsmoke," Marshal Matt Dillon stymied a lynch mob by calling them out individually, thereby turning the group into individuals. This took away the anonymity and collective power crowds give people. This is a great tactic that works in some cases. However, Crystals are part of a constant pool of people with a rigid ideology and they are not concerned about being called out. The folks who may be coming to your town are probably the same ones who were "anarchists" five years ago or "occupy" folks two years ago; tomorrow they may wear a "Guy Fawkes" mask and wield a rock in their right hand. We need to find a more sophisticated and effective way to handle Crowd Crystals.

The complexity of this challenge means that today, more than ever, it is imperative that we master the ways we can guide and shape crowds to keep them from turning into mobs, or worse. A basic understanding of crowd psychology and a thorough mastery of crowd control techniques are indispensable tools we must have in our kit. Make yourself an observer of crowds; watch for Crystals and understand how they work; and accept the fact that human nature draws people to the scene of a crisis, to be part of The Crowd.

Dave Smith is an internationally recognized law enforcement trainer and is the creator of "J.D. Buck Savage." You can follow Buck on Twitter at @thebucksavage.

Subscribe to our newsletter

More Patrol

Graphic for a POLICE Magazine article on Tennessee’s new deadly force law, featuring Lady Justice, handcuffs, a Tennessee map with Nashville highlighted, and the headline “Impact of New Deadly Force Law.”
Patrolby David StephensJune 4, 2026

Why Tennessee’s New Deadly Force Law Matters Beyond Tennessee

Tennessee’s new deadly force law is more limited than many may realize. Effective July 1, 2026, the law applies to a person who is not engaged in conduct that would constitute a felony or a Class A misdemeanor and who is in a place where the person lawfully resides. But it could have far-reaching influence.

Read More →
Graphic comparing EMS transport options: an ambulance responding with emergency lights versus police officers assisting an injured person into a patrol vehicle. Headline asks whether to wait for EMS or transport immediately, noting the decision depends on the situation.
Patrolby Wayne ParhamJune 2, 2026

When Do You Transport a Wounded Officer by Police Vehicle?

Time-sensitive injuries like penetrating trauma mean a wounded officer needs to reach a trauma center as soon as possible, and in some cases, that means transporting by police vehicle rather than waiting for EMS. What are the factors to consider in making that transport decision?

Read More →
Man in a blue blazer lifting his shirt to reveal a concealed handgun in a waistband holster while standing outdoors.
SponsoredJune 1, 2026

Safariland Solis Rethinks Concealable Duty

What if Level I retention didn’t require a full duty rig? Safariland’s Solis delivers trusted ALS security in a streamlined OWB platform built for administrative and plainclothes professionals who need protection without the bulk.

Read More →
Ad Loading...
Graphic titled “5 Things to Know When Buying Backup Lights” featuring a compact Streamlight flashlight attached to tactical gear. Police Law Enforcement Solutions branding appears in the lower corner against a dark, dramatic background.
PatrolMay 21, 2026

5 Things to Know When Buying Backup Lights for Patrol Use

What is the value of a backup light, and what do you need to consider when selecting one? These smaller lights are invaluable as a secondary or special-purpose light and can be easily carried in a pocket or clipped to MOLLE gear, a key chain, shirt, or a vest.

Read More →
graphic honoring fallen law enforcement officers featuring a uniformed officer holding a folded American flag, with bold text reading “2026 Roll Call of Heroes” and “363 Fallen Officers Honored,” alongside the National Law Enforcement Officers Memorial Fund logo.
PatrolMay 14, 2026

363 Fallen Officers Honored During National Police Week

In case you missed NELOMF’s annual Candlelight Vigil, here are all 363 names of the fallen officers whose names were added to the National Law Enforcement Officers Memorial this year.

Read More →
Graphic honoring New York City Police Department officers as “Officer of the Month” for March 2026. The image features portraits of Chief Aaron Edwards and Sergeant Luis Navarro alongside department and recognition text.
PatrolMay 14, 2026

NYPD Officers Who Responded Quickly During IED Incident Recognized as NLEOMF Officers of the Month

Chief Aaron Edwards and Sgt. Luis Navarro were recognized by NLEOMF as Officers of the Month for their response during an IED incident and their actions that helped prevent harm to the public.

Read More →
Ad Loading...
Infographic summarizing results from a national survey on policing reputation. Ten key findings cover public trust, communication, demographics, media influence, local policing, AI concerns, and emergency response, using charts, icons, and statistics throughout.
PatrolMay 14, 2026

National Police Survey Reveals How Americans View Policing Today

A new national survey offers a comprehensive look at how Americans view policing. The study uncovers public sentiment toward local vs. federal police, communications, crisis response, the use of AI in policing, and more.

Read More →
Product image of a Streamlight TLR-7 X tactical flashlight on a dark background. The compact black weapon-mounted light is shown in close-up beneath the Streamlight logo, highlighting its lens, controls, and mounting hardware.
PatrolMay 14, 2026

Streamlight TLR-7 X Selected as Standard Issue Pistol Light by Canadian Federal Police

The Canadian Federal Police will be adding a new duty pistol system, which will include Streamlight’s TLR-7 X and a Glock 45 MOS 7 pistol with a red dot sight.

Read More →
poeple dressed in dark clothing holding candles during a candlelight vigil.
PatrolMay 8, 2026

Fallen Law Enforcement Officers from Across the Country to be Honored During 38th Annual Candlelight Vigil on May 13th in Washington, D.C.

The National Law Enforcement Officers Memorial Fund (NLEOMF) will honor 363 fallen officers who have died in the line of duty as their names are added to the National Law Enforcement Officers Memorial during the annual Candlelight Vigil on May 13.

Read More →
Ad Loading...
Black small medical bag with supplies and a tourniquet at right on a wood table and a large headline at left What Should Be In Your IFAK?
Patrolby Wayne ParhamMay 1, 2026

What Should Be in Your IFAK?

What should every officer include in an IFAK? Sydney Vail, M.D., a veteran trauma surgeon and former SWAT surgeon, explains which components are needed and which are not, and stresses training.

Read More →