This isn't always easy to do. For all the cultural sensitivity training we're required to sit through, for all the tolerance we may espouse, we may just not be able to relate to some of our contacts as well as others might. That's why you should consider using a fellow officer of a similar persuasion, if possible. Or, a good Samaritan, if they're so disposed. By getting someone who speaks the lingua franca of one's background, you're more apt to get buy-in, whether it's comforting a victim, getting witness statements, or calming a dispute.
That's why in pairing off citizens with cops, my preference was that certain masculine femmes would deal with lesbian cops, effete men with gay deputies, loners with motor cops, and crazed wackos with…well, with me.
I fully believe that part of cultural sensitivity is acknowledging that our own values may occasionally preclude the success we'd hope of every citizen encounter, and that we may want to take an extra five minutes in identifying those who can best act as our advocate in getting people to help us help them.
Maybe somebody could have brokered a peace accord on that back patio between Tony and the other diner. But I knew I wasn't the man to do it, and as my name isn't Jimmy Carter, I wasn't foolish enough to try.
If we are, as U.S. Attorney General Eric Holder claims, a nation of cowards when it comes to race, perhaps it's because we tend to get bitch-slapped when we do discuss it. As such, I wonder if it's sometimes just better to let like handle like.