Solution:
Any victim can provide helpful information. For example, prostitutes have survived sexual assaults by men who were later found to be serial sexual murderers. This points to the fact that whether or not you agree with the morality of their lifestyle, they can be invaluable resources. One phone call from a prostitute you know about a customer who asked for a highly unusual sex act could lead you (and a state or federal serial murder task force) right to the guy.
The homeless and other street people have a lot of free time on their hands and they see things you don't see from inside your rolling office. Maybe they want to tell you about someone or something they saw out of civic duty, to get a few bucks or some food from you to help them get by, or because they want a predator to stay away from them. You should take their calls, tips, and comments, no matter how sketchy they sound. One small piece of new data (cars, plates, nicknames, tattoos, etc.), coupled with something other cops or investigators already know, could break a multiple-victim case.
And here's some bonus advice in the same vein. Don't give any case-related information to people who, at the time you encounter them, might seem like witnesses, bystanders, or strangers who have wandered over from somewhere else. These same people could be friends or family members of the suspect and have a strong desire to ask you anything that can help their loved one or beloved friend go free. It's always best to say as little as possible in these situations. Any sensitive information you provide could come back to bite you—and everyone else involved in the case.
Steve Albrecht worked for the San Diego Police Department from 1984 to 1999. His police books include "Streetwork," "Surviving Street Patrol," and his latest, "Tactical Perfection for Street Cops," all available from Paladin Press. He can be reached via editor@policemag.com.