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Dispatchers

NY Police Department and 911 Still Disrupted by Hackers

Officers are still unable to use their car computers to conduct background checks. Instead, the officers must use encrypted radio to contact state police or highway patrol for further information.

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911 Dispatcher Robbed Outside Philadelphia Police HQ

The victim was transported to a local hospital for injuries she sustained in the robbery, and was identified as a 911 dispatcher.

AT&T Launches First-Ever Nationwide Location-Based Routing for Wireless 911 Calls

Through this new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 911 call is coming from by using device GPS and hybrid information and then route the call to the correct 911 call center.

My Technology Can…Livestream 911 Calls Directly to Officers

Live911 from HigherGround allows first responders to hear 911 calls in real time and immediately identify the caller’s location.

Chicago 911 Dispatcher Praised for Response to Fatal Shooting of Officer

Keith Thornton Jr.'s quick thinking is being credited for saving the lives of more officers and helping law enforcement on the streets quickly apprehend the suspects.

Colorado Dispatcher Told to Stay at Home by Neighbor's Nasty Note

Heather Silchia, who works the graveyard shift at JeffCom 911, says a note was left on the windshield of her car chiding her for leaving her home during the pandemic and for putting her children in daycare.

Detroit Dispatcher Dies After Contracting Coronavirus

Detroit Mayor Mike Duggan said that on the week of March 9, the employee traveled out of state. Upon arrival, he reportedly wasn't feeling well.

Oakland CAD Selects Motorola Solutions for Disaster Resilience in the Cloud

Motorola Solutions announced that Oakland, CA, selected the company's PremierOne CAD Software's "Disaster Recovery as a Service" (DRaaS) solution to help ensure the resilience of its computer-aided dispatch (CAD) operations in the event of a disaster.

Kansas Agency Launches Alert and ID System for Special Needs Persons

The City of Salina Police Department's Support Division has launched a new system designed to help officers identify and deal with individual with special needs who may find themselves in an emergency situation.

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California Officers Deliver Walker to Man Who Had His Stolen

When dispatcher Nicole Santoyo, alongside Officers Brian Kearns and Carlos Gonzalez of the West Covina (CA) Police Department learned that an elderly man had his walker stolen from his front yard, they decided to take matters into their own hands and provide the man with a replacement.

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