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Communication Skills

10 Tips for Crisis Communications

“I've handled a lot of big incidents in my time and in the 12 years before I came to Boulder, there was nothing like the King Soopers shooting. Everything is permanently etched in my mind,” says Dionne Waugh, Boulder Police Department public information officer.

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5 Things to Know Before Buying Tactical Communications

“The other aspect of this is that let's say you've assigned an officer with his radio; he's got his speaker microphone that he wears on his chest or something like that. You don't necessarily want people on the other side of that door to hear that radio," says Mike Griffith.

Breaking the BANK Code: Improving Police-Citizen Contact and Communication

Having an enhanced ability to accurately perceive a person's fundamental personality trait—Blueprint, Action, Nurturing, and Knowledge—can enable officers to achieve the most optimal outcome available at any given call for service.

Coffee with a Cop: Simple Idea Creates “A Bridge to Communication”

"So, I grabbed a pot of coffee, and I walked around to tables and started pouring coffee. And what that did was completely changed the dynamics of the conversation."

Preparing for the Prospect of a "Suicide by Cop" Incident

Accept the fact that a suicide-by-cop incident could happen to you on any call on every shift you work.

Strengthening the Chain of Command

Unlike in the military, LEOs often need reminders to communicate with their supervisors and subordinates to work as a well-oiled team.

How to Succeed as a First-time Supervisor

Prepare for a leadership role by acquiring the skills and training you'll need.

New Book Details How to Retrieve Forensic Data from an iPhone

"Phone Forensics," Jonathan Zdziarsk supplies the knowledge necessary to conduct complete and highly specialized forensic analysis of the iPhone, iPhone 3G, and iPod Touch. Intended for lawful forensic examination of devices by corporate security officers, law enforcement personnel, and private forensic examiners.

LAPD Unveils New Tipster Tool: Anonymous Text Messages

Los Angeles Police Chief William J. Bratton on Wednesday unveiled a new system allowing people to provide anonymous crime tips to police through text messages and the department's website.

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NYPD to Use Cell Phone Images to Catch Bad Guys

Now New Yorkers can send images and videos from their phone to cops regarding crimes, and to 311 regarding quality of life issues.

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