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Tag: 911 Calls
Command
Colorado Springs 911 Center Facing Staffing Emergency
The Colorado Springs Police Department has for years grappled with ongoing staffing shortages among police officers and in its communications center, which currently has 27 vacancies, according to Chief Adrian Vasquez.
October 24, 2023
Patrol
TN 911 Center Flooded by Pocket Dials from Music Festival Attendees
Director of Coffee County 911 Communication Center Scott LeDuc had alerts sent to those in the area encouraging people to deactivate the “Crash Detection Mode” feature on their iPhones.
June 29, 2023
Technology
The Emergency Communications Crisis
Shortages of call-takers and dispatchers as well as relentless workloads are overwhelming many of the nation’s 911 centers. Technology companies are searching for ways to make them more efficient and effective.
June 29, 2023
Technology
First Look: Emergency Data Sharing Solutions
Prepared’s communications software products allow callers to send video, images, and other data to emergency call center personnel and first responders.
May 24, 2023
Patrol
Michigan State Police Launches 911 Text Program
The Michigan State Police will be testing a pilot program in which 911 callers are sent a text informing them of how long it will be before a trooper arrives. If the anticipated arrival time changes, then they receive an update notification.
April 21, 2023
Technology
Coffee Break with Police Experts: Challenges Facing 911 Call Centers and How Technology can Help
Jordan Witt, product manager for public safety at CentralSquare Technologies, speaks with POLICE editor David Griffith about 911 personnel shortages, abandoned calls, and other issues facing emergency communications centers and how technology can help.
March 2, 2023
Technology
Editorial: 911 Abuse is Not a Laughing Matter
Emergency communications centers are under siege from stupid callers, malicious pranksters, and technological errors.
December 1, 2022
Technology
My Technology Can...Speed Up Response to Emergency Calls
911inform’s solution provides responding officers with precise information about the caller’s location and digital maps of the building.
September 22, 2022
Technology
Long Island Agency Asks NYPD for Help After Cyber Attack Cripples 911 Center
The NYPD is providing five additional call operators per tour to help handle the volume of calls. Once a call is received, instead of inputting the incident into a computer, the calls are made to dispatch officers.
September 22, 2022
Patrol
NY Police Department and 911 Still Disrupted by Hackers
Officers are still unable to use their car computers to conduct background checks. Instead, the officers must use encrypted radio to contact state police or highway patrol for further information.
September 21, 2022
Technology
AT&T Launches First-Ever Nationwide Location-Based Routing for Wireless 911 Calls
Through this new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 911 call is coming from by using device GPS and hybrid information and then route the call to the correct 911 call center.
May 10, 2022
Technology
How Livestreaming 911 Calls Makes Officers More Effective and Efficient feat. Cpt. Don Redmond
What if police officers could hear 911 calls as they happen in real time? Hear a discussion that answers this question, with first hand experiences in this episode on Coffee Break with Police Experts.
February 21, 2022
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