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The incident underscores the essential role played by the dedicated emergency services dispatchers nationwide. These behind-the-scene professionals constitute a vital link to police officers every time officers leave their stations.
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To free up additional patrol officers, Chicago Police Superintendent Garry McCarthy has instructed officers not to respond to lesser crimes such as vehicle theft, garage burglary, or crime where the offender is no longer at the scene.
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Next-gen 911 (or enhanced 911) will enable calls, text messaging, and even video from mobile devices to be sent to the dispatch center, which is also known as the Public Safety Answering Point (PSAP).
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Police dispatch audio reveals the conflicting descriptions from officers of suspects who led several agencies oin a pursuit that ended with the two suspects fatally shot by officers who fired 137 shots. Read the full story here.
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Previously, POLICE Magazine shared some things that dispatchers always wanted officers to know. This time, the shoe is on the other foot, and we allow field units to give dispatchers some advice.
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The family of a woman murdered after calling 911 has sued the Dallas Police Department and the city, claiming the Aug. 19 call was given a lower priority because it came from a lower-income minority neighborhood.
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Communication is a two-way street. We asked several officers for three things they want dispatchers to know, as a companion piece to our September feature, "10 Things Dispatchers Want You to Know."
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The emergency dispatcher is the police officer's lifeline out in the field: coordinating resources, making notifications, running checks, and getting you help when and where you need it. When your butt is on the line, so is theirs.
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The Dallas Police Department is investigating its response to a woman who was found dead two days after calling 911 to report she was being attacked.
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Something like 38% of all 911 calls in New York City are now attributed to the phenomenon known as "butt-dialing." The New York City 911 operators receive 10.4 million calls a year and nearly 4 million of them are accidental. And the Big Apple is not alone in suffering from this problem. It's a nationwide plague caused by a little-known cellphone feature.
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