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Communication is a two-way street. We asked several officers for three things they want dispatchers to know, as a companion piece to our September feature, "10 Things Dispatchers Want You to Know."
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The emergency dispatcher is the police officer's lifeline out in the field: coordinating resources, making notifications, running checks, and getting you help when and where you need it. When your butt is on the line, so is theirs.
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The Dallas Police Department is investigating its response to a woman who was found dead two days after calling 911 to report she was being attacked.
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Something like 38% of all 911 calls in New York City are now attributed to the phenomenon known as "butt-dialing." The New York City 911 operators receive 10.4 million calls a year and nearly 4 million of them are accidental. And the Big Apple is not alone in suffering from this problem. It's a nationwide plague caused by a little-known cellphone feature.
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A Montgomery County, Md., emergency dispatcher could be heard snoring while a frantic woman tried to get help with her husband who was turning blue.
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New York's emergency call takers field nearly 4 million accidental 911 calls a year, including false alarm calls and "butt calls."
Read More →Our colleagues over at Dispatch Magazine have provided a bevy of nifty resources to help law enforcement agencies thank the individuals who relay mission-critical information to and from the field.
Read More →The photos from the Halloween 2006 accident show 18-year-old Nicole "Nikki" Catsouras maimed and nearly decapitated in her father's mangled Porsche. The pictures were taken by CHP investigators and were never intended for public release but were leaked by two Highway Patrol dispatchers.
Read More →He is hospitalized with wounds in his lower right leg and his upper right torso, and police say Davidson was wounded by a clerk at Bethpage Grocery while he was attempting to rob the store.
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Next-generation 911 (NG 911) is a term that refers to the transition in public safety to broadband technology and multimedia-enabled operations that will enhance 911 capabilities for call centers and first responders. NG 911 relies on the implementation of an Emergency Services IP Network (ESInet) that lets a person send video, voice and text "calls" to a call center during an emergency.
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