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Articlesby Amaury MurgadoJuly 8, 2016

How to Figure Out the Type of Call You're On

To be sure, the hardest part of any call is figuring out what you have. Once you do, it's a matter of following protocol, policy, and filling out the right paperwork. And therein lies the rub; getting to that point. It's akin to solving puzzles or answering riddles.

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Newsby Staff WriterJuly 6, 2016

Indiana Sheriff's Office Upgrades 911 Call-Handling Operations With Total Response

The Pike County (IN) Sheriff's Office is transitioning to PowerPhone's Total Response solution to streamline 911 call-handling operations.

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Newsby Staff WriterJune 21, 2016

Video: FBI, DOJ Release New, Full Transcript of Orlando Shooter's 911 Call

Under pressure from Republican leaders, the Justice Department on Monday afternoon reversed itself and released a full, uncensored transcript of the Orlando terrorist's 911 call on the night of the massacre.

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Videosby Staff WriterJune 21, 2016

FBI, DOJ Release New, Full Transcript of Orlando Shooter's 911 Call

Under pressure from Republican leaders, the Justice Department on Monday afternoon reversed itself and released a full, uncensored transcript of the Orlando terrorist's 911 call on the night of the massacre, calling the morning’s furor over omissions in the document "an unnecessary distraction." More Here.

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Newsby Staff WriterJune 16, 2016

Baltimore Officials, Verizon Search for Reason 911 System Failed Tuesday

City officials quickly decided to use the 311 call center as an alternative but debated for at least a half hour how to let the public know about the problems.

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Newsby Staff WriterNovember 17, 2015

NYPD's New Phones Will Be 'On The Go' Crime Labs

The NYPD smartphones that every officer is set to be issued by next year will become an invaluable resource in fighting crime in real time, officials said Sunday.

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Newsby Staff WriterSeptember 8, 2015

Video: Colorado Police on Alert After Threatening Call

The Aurora Police Department was on high alert Monday after a dispatch operator received an alarming and anonymous call threatening local law enforcement.

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Newsby Staff WriterJuly 10, 2015

TeleCommunication Systems Expands Public Safety Portfolio with Intrepid9-1-1 Next Generation Core Services Solution

TCS' new modular and scalable solution is designed to reliably and accurately route 9-1-1 voice calls, text and multimedia to PSAPs and emergency responders.

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Newsby Staff WriterMarch 5, 2015

Video: Florida Officers Lured into Ambush by 911 Caller

Officers Benjamin Metz, 38, and John Schwarze, 45, a K-9 handler for Lake Wales Police Department, were wounded, Velasquez said. The bullet that struck Schwarze was stopped by his duty belt.

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Newsby Staff WriterNovember 13, 2014

Video: Washington Officers Shot 911 Caller During Murder Suspect Manhunt

Police officers rushed to the area, and when they arrived, they encountered not Kendall, but the citizen who dialed 911. That citizen is white and in his mid 50s, similar to Kendall, police said.

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