POLICE Logo
MenuMENU
SearchSEARCH

Starbucks VP Issues Apology to Tempe Police Department

The vice president of retail operations for the Starbucks coffee chain issued a written apology for the events that transpired in one of their stores on Independence Day in which several officers were asked to either relocate away from a complaining customer or leave the establishment.

July 8, 2019
Starbucks VP Issues Apology to Tempe Police Department

 

Embed from Getty Images


Ad Loading...

The vice president of retail operations for the Starbucks coffee chain issued a written apology for the events that transpired in one of their stores on Independence Day in which several officers were asked to either relocate away from a complaining customer or leave the establishment.

A customer had said that the presence of the six officers in the store made them feel uncomfortable and asked an employee to address the matter.

The officers decided to leave.

Rossann Williams said in an open letter on the company's blog site, "When those officers entered the store and a customer raised a concern over their presence, they should have been welcomed and treated with dignity and the utmost respect by our partners (employees). Instead, they were made to feel unwelcome and disrespected, which is completely unacceptable."

The incident sparked a tidal wave of criticism of the coffee chain on social media, with many officers and police supporters calling for a boycott of the company.

Williams continued, "What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn’t happen again in the future."

Williams then said she planned to visit Tempe to speak directly with the agency and its officers.

Ad Loading...

More Patrol

Pink Streamlight Wedge XT flashlight.
PatrolNovember 13, 2025

Streamlight Marks 15 Years of Support for Breast Cancer Research Foundation With $20k Donation

In its 15th year of supporting the Breast Cancer Research Foundation, Streamlight donated $20,000 to help in the fight against cancer. Donations were generated through the sale of special Wedge XT models and other pink flashlights.

Read More →
center circle image of PTSD Help Expanded surrounded by military and first responder images
PatrolNovember 11, 2025

Police-Led Mental Health Charity Expands to Include Veterans

Talk To Me Post Tour (TTMPT), a non-profit organization that has been providing peer-support programs and professional psychological support for first responders, is now expanding services to military veterans.

Read More →
police officer holding a folded flag and headline for Officer Killed
PatrolNovember 10, 2025

WakeMed Campus Police Officer Killed in Hospital Shooting

A WakeMed Campus Police Officer died after being shot in the lobby of the emergency department at a North Carolina hospital over the weekend.

Read More →
Ad Loading...
Black background with blue graphic outline of state of Florida and headline Video Released: barricaded Suspect Falls Through Ceiling and Into SWAT Custody.
PatrolNovember 10, 2025

Video Shows Barricaded Suspect Fall Through Ceiling and Into SWAT Custody

Deputies in Indian River County, Florida, apprehended a suspect after he fell through the ceiling with SWAT members waiting below. The sheriff’s department released video of the apprehension.

Read More →
thumbnail for video series POLICE From the Show Floor featuring T2 Systems.
Patrolby Wayne ParhamNovember 10, 2025

From the Show Floor: T2 Systems

Learn about T2 Systems and its electronic parking enforcement solutions. Retired Chief John Holland outlines the benefits of using such a system to manage parking enforcement.

Read More →
view of a mobile observation trailer deployed in a parking lot against a blue sky
Patrolby Wayne ParhamNovember 10, 2025

Texas Police Department Adds Reconview Tower

A Texas police chief shares how the Decatur Police Department will use its new Reconview observation tower.

Read More →
Ad Loading...
Thumbnail for POLICE video From theShow Floor: Traka
Patrolby Wayne ParhamOctober 30, 2025

From the Show Floor: Traka

Join POLICE as we visit with Steve Atkinson of Traka and learn about the company’s asset management cabinets and key lockers.

Read More →
image of conference stage top left, inset image of two men standing at right, and lower left logo for Team Wendy
PatrolOctober 29, 2025

Team Wendy Shares New DREW Data During Personal Armour Systems Symposium

Team Wendy shared data about DREW, a biofidelic helmet-test rig built to simulate real head-to-ground falls and capture both linear and rotational head motion, during the recent Personal Armour Systems Symposium in Belgium.

Read More →
Images for three athletes - discus, weightlifting, baseball, and inset image of San Diego highway sign and logo for 2026 US Police and Fire Championships.
PatrolOctober 28, 2025

2026 US Police and Fire Championships to Unite First Responders in San Diego for 59th Annual Event

The 2026 US Police and Fire Championships, featuring more than 35 Olympic-style events and new competitions, will return to San Diego, California.

Read More →
Ad Loading...
Collage of police officers and a firefighter with FOX & Frends logo.
PatrolOctober 27, 2025

FOX News Channel’s FOX & Friends to Host Live Audience for National First Responders Day

In honor of National First Responders Day, FOX News Channel’s FOX & Friends will host a live audience made up of first responders and their families. Police officers, firefighters, EMTs, and other emergency personnel have been invited to attend the live program.

Read More →