Some 15 years ago purchasing a new piece of software such as Photoshop, Quicken, or other popular tool required you driving to a store and paying a hundred dollars or more for a box with a disc and a manual inside. Then you drove home, put the disc into your computer, and went through a lengthy installation process. Only after that did you get around to using the product.
Today, the currently available latest version of the Mac operating system, OS X Mavericks is installed or updated in about a minute, using an internet connection from the comfort of the end-user’s own home. Even more disruptive, OS X Mavericks is free.
Online app stores have disrupted the old software-on-a-CD delivery model, dropping costs by orders of magnitude, even to free. Similarly, Netflix disrupted Blockbuster’s in-store movie delivery space. Apple disrupted the entire music industry. And Amazon disrupted not only the book selling business, but is now disrupting the entire retail industry.
Disruption is fantastic for technology customers. It “disrupts” expensive, inefficient business models, and replaces them with less expensive faster moving better technology delivery models.
Almost every other industry has reaped the benefits of the disruption caused by high-speed Internet access through the cloud. The cloud offers affordable software that scales easily, adapts to the user’s needs, and updates constantly. At TASER we have observed this trend; we’ve also observed that it hasn’t yet materialized in the law enforcement sector—the sector we serve.