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Dispatchers

San Francisco Dispatcher Honored for Actions on the Night an Officer was Shot

It happened in the last hour of her shift, but she stayed on throughout the night, making sure the wounded officer was quickly transported to the hospital. Then she coordinated with the responding officers in their search for the suspect, who was cornered and fatally shot.

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Cleveland Dispatcher Disciplined Over Tamir Rice Shooting

A 911 dispatcher who took a call that led to a Cleveland police officer's fatal shooting of a 12-year-old boy, who was playing with a pellet gun, outside a recreation center has been suspended for eight days.

Video: KS, MO Agencies Struggle to Find Enough Dispatchers

With burnout a constant, emergency communications centers throughout the Kansas City metro area are struggling with shortages of dispatchers so routine that agencies are virtually never fully staffed.

KS, MO Agencies Struggle to Find Enough Dispatchers

With burnout a constant, emergency communications centers throughout the Kansas City metro area are struggling with shortages of dispatchers so routine that agencies are virtually never fully staffed. At one point recently in Independence, MO, almost half the dispatching jobs were empty. More Here.

Chicago to Train Officers, Dispatchers in Crisis Intervention

Five years after closing six of the city’s 12 mental health clinics, Mayor Rahm Emanuel is stepping up crisis intervention training for Chicago Police officers and 911 operators to improve the city’s response to emergencies involving people suffering from mental illness.

Sheriff's Office Dispatcher Killed in Texas Tornado

The Collin County (TX) Sheriff's Office says a dispatcher was killed in Saturday's outbreak of deadly tornadoes.

Video: Colorado Police Chief Delivers Baby Daughter on Side of Road

Chief Joey Staufer of the Eagle (Colo.) Police Department called 911 just after 2 a.m. after his wife went into labor near the Gypsum exit on Interstate 70. The dispatcher, Kelly Klein, helped Staufer through the delivery.

Dispatchers Plagued by Thousands of Annoying Calls to 911 Give Special Christmas Gift to Disabled Man

David VanBibber had an old cellphone that he used as an iPod to listen to music. The phone was disconnected and unable to make calls. But even disconnected cellphones are still able to call 911, which he was accidentally doing while trying to access his music. More Here.

Video: Dispatchers Plagued by Thousands of Annoying Calls to 911 Give Special Christmas Gift to Disabled Man

David VanBibber had an old cellphone that he used as an iPod to listen to music. The phone was disconnected and unable to make calls. But even disconnected cellphones are still able to call 911, which he was accidentally doing while trying to access his music.

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4 Florida Dispatchers Placed on Leave After Deputy's Ambush Murder

The memo discusses problems with the agency's "premise hazards and notifications," which are designed to give first responders any pertinent information about an address where they've been sent, including potential known dangers.

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