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Tag: Dispatchers
Patrol
California Congresswoman Bringing 911 Dispatcher to State of the Union
Representative Torres has proposed the 9-1-1 SAVES Act to reclassify 911 dispatchers, changing their status from clerical workers to first responders, in order to give them access to critical federal grants and resources only available to emergency respon
March 6, 2024
Technology
Survey Shows Emergency Call Center Workers Struggling with Burnout
Nationwide staffing shortages that in many cases mirror the shortages in law enforcement agencies have led to longer wait times or trouble reaching operators at centers around the country.
July 26, 2023
Technology
First Look: Emergency Data Sharing Solutions
Prepared’s communications software products allow callers to send video, images, and other data to emergency call center personnel and first responders.
May 24, 2023
Patrol
Michigan State Police Launches 911 Text Program
The Michigan State Police will be testing a pilot program in which 911 callers are sent a text informing them of how long it will be before a trooper arrives. If the anticipated arrival time changes, then they receive an update notification.
April 21, 2023
Technology
Coffee Break with Police Experts: Challenges Facing 911 Call Centers and How Technology can Help
Jordan Witt, product manager for public safety at CentralSquare Technologies, speaks with POLICE editor David Griffith about 911 personnel shortages, abandoned calls, and other issues facing emergency communications centers and how technology can help.
March 2, 2023
Patrol
Hurricane Response: Developing Plan in Advance is Crucial
“After every major storm of the past, I guess going back to Hurricane Andrew, we have made it a point sometime in the six to eight months after the storm to pay a visit to the impacted area, talk to law enforcement, talk to the emergency management directors, and get their honest lessons learned,” says Col. Neil Baxley.
December 8, 2022
Patrol
NY Police Department and 911 Still Disrupted by Hackers
Officers are still unable to use their car computers to conduct background checks. Instead, the officers must use encrypted radio to contact state police or highway patrol for further information.
September 21, 2022
Patrol
911 Dispatcher Robbed Outside Philadelphia Police HQ
The victim was transported to a local hospital for injuries she sustained in the robbery, and was identified as a 911 dispatcher.
September 16, 2022
Technology
AT&T Launches First-Ever Nationwide Location-Based Routing for Wireless 911 Calls
Through this new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 911 call is coming from by using device GPS and hybrid information and then route the call to the correct 911 call center.
May 10, 2022
Patrol
My Technology Can…Livestream 911 Calls Directly to Officers
Live911 from HigherGround allows first responders to hear 911 calls in real time and immediately identify the caller’s location.
January 4, 2022
Patrol
Chicago 911 Dispatcher Praised for Response to Fatal Shooting of Officer
Keith Thornton Jr.'s quick thinking is being credited for saving the lives of more officers and helping law enforcement on the streets quickly apprehend the suspects.
August 10, 2021
Patrol
Colorado Dispatcher Told to Stay at Home by Neighbor's Nasty Note
Heather Silchia, who works the graveyard shift at JeffCom 911, says a note was left on the windshield of her car chiding her for leaving her home during the pandemic and for putting her children in daycare.
April 15, 2020
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