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Crystal Morrow says she had answered about 40 calls that Monday including a burglary in progress and a house fire. Morrow was surprised when she heard a familiar voice on the other end of a call.
Read More →Select Engineering Services (SES) has successfully tested its Man Down Technology (MDT) that mounts to an officer's body armor and calls 911 if the officer becomes incapacitated.
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A Bay County (Fla.) Sheriff's lieutenant relayed a pressing question to his girlfriend and 911 dispatcher over the police scanner earlier this week. He asked her to marry him.
Read More →Accidentally butt dialing someone is embarrassing or inconsequential to most, but for two Fresno, Calif., men, their cell phone mishap landed them in jail. The call, which went to 911, started like any other call to the police dispatcher, with the operator asking, "What is your emergency?"
Read More →A "Smart911" system was unveiled today in Culver City, the first location in California to use technology that allows residents to give authorities a "safety profile" that will be displayed to 911 operators during an emergency.
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The incident underscores the essential role played by the dedicated emergency services dispatchers nationwide. These behind-the-scene professionals constitute a vital link to police officers every time officers leave their stations.
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To free up additional patrol officers, Chicago Police Superintendent Garry McCarthy has instructed officers not to respond to lesser crimes such as vehicle theft, garage burglary, or crime where the offender is no longer at the scene.
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Next-gen 911 (or enhanced 911) will enable calls, text messaging, and even video from mobile devices to be sent to the dispatch center, which is also known as the Public Safety Answering Point (PSAP).
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Previously, POLICE Magazine shared some things that dispatchers always wanted officers to know. This time, the shoe is on the other foot, and we allow field units to give dispatchers some advice.
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The family of a woman murdered after calling 911 has sued the Dallas Police Department and the city, claiming the Aug. 19 call was given a lower priority because it came from a lower-income minority neighborhood.
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