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With burnout a constant, emergency communications centers throughout the Kansas City metro area are struggling with shortages of dispatchers so routine that agencies are virtually never fully staffed.
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Five years after closing six of the city’s 12 mental health clinics, Mayor Rahm Emanuel is stepping up crisis intervention training for Chicago Police officers and 911 operators to improve the city’s response to emergencies involving people suffering from mental illness.
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The Collin County (TX) Sheriff's Office says a dispatcher was killed in Saturday's outbreak of deadly tornadoes.
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Chief Joey Staufer of the Eagle (Colo.) Police Department called 911 just after 2 a.m. after his wife went into labor near the Gypsum exit on Interstate 70. The dispatcher, Kelly Klein, helped Staufer through the delivery.
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David VanBibber had an old cellphone that he used as an iPod to listen to music. The phone was disconnected and unable to make calls. But even disconnected cellphones are still able to call 911, which he was accidentally doing while trying to access his music. More Here.
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David VanBibber had an old cellphone that he used as an iPod to listen to music. The phone was disconnected and unable to make calls. But even disconnected cellphones are still able to call 911, which he was accidentally doing while trying to access his music.
Read More →The memo discusses problems with the agency's "premise hazards and notifications," which are designed to give first responders any pertinent information about an address where they've been sent, including potential known dangers.
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Authorities are praising an off-duty police dispatcher who rescued two neighbors from a fire that destroyed their home early Monday in Carteret, N.J.
Read More →Salem, Mass., police are crediting “outstanding” work by a quick-acting police dispatcher with potentially saving a woman’s life late Sunday night.
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Four major wireless carriers rolled out a text-to-911 feature. AT&T, Verizon, Sprint and T-Mobile met the Thursday deadline to enable text-to-911 service, giving people a way of reaching emergency responders when a voice call is not an option
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