"We want to ensure the public even with these internal difficulties, police response continues across the city," Garcia said. "Regardless of the uphill battles, our men and women will always answer calls for service. Public safety remains our top priority."
Garcia said the department's computer-assisted dispatch and field-based reporting system are down and tasks are being performed manually until the applications can be brought back online. The department's website continues to be down along with internal share drives and other internal personnel applications.
A police spokesperson said 911 calls are still going through. The information is handwritten, then dispatched over the radio. But they are trained for situations like this, and response times are not impacted.
City officials said work is being done to isolate the ransomware, prevent its spread, remove it from infected servers and restore any services impacted.
"We are heartened to know that the newly implemented systems helped to identify and assist in containing the attack and our plans and procedures are being used to address this critical incident," said Dallas City Council Member Cara Mendelsohn in a statement.