The Crowd
He raced to help one of the victims and, as he struggled vainly to save her life, he was stunned by the crowd that gathered around; not to help, but to observe, to…what?

Illlustration: Sequoia Blankenship
Many of the protesters that have shown up at different locales ever since the "Ferguson Troubles" have turned out to be professional demonstrators; they are paid to go to whatever new location of crisis is discovered by the media to aggravate the situation and to inflate the numbers. This is no shock to me; self-selected crowds of individuals showing up over and over again is something we should expect.
I have been an observer of crowds ever since I was a kid and read a short story by the late great Ray Bradbury called "The Crowd." It is an eerie Twilight Zone kind of story in which the protagonist is involved in a car accident and, noting how quickly the mob arrives, he immediately senses the sinister intent of some of those gathering around the wreck. He finds the true nature of those who run to gruesome events, and needless to say I was forever after creeped out by folks who carried scanners and grabbed their spouse to race to whatever tragedy I responded to as a young Tucson crime fighter.
I kept seeing the same couples, the weird stares, the odd crowding around as the paramedics worked feverishly to help the victims at whatever critical incident I was working on duty. I was stunned that Bradbury's story seemed so powerfully based on what actually happened at terrible events. I then decided to find out what motivated Bradbury. That was when things really got freaky.
It seems Bradbury never even got a driver's license, so how was he so aware of the dynamics of a wreck? Apparently when he was a young man in the 1930s he witnessed a terrible traffic accident. He raced to help one of the victims and, as he struggled vainly to save her life, he was stunned by the crowd that gathered around; not to help, but to observe, to…what?
Nobel Laureate Elias Canetti's life was shaped by his experience with crowds in the 1930s as he witnessed the rise of Fascism, Nazism, and Communism throughout Europe. As an intellectual, he was attracted to the Left and was stunned to find himself in a crowd that was going about the business of social justice by burning books. His book, "Crowds and Power," grew out of his observations of the cataclysm that was World War II and the Holocaust. A Bulgarian descendant of Jews who were exiled from Spain during the Inquisition, he suddenly found himself exiled to England, and his observations are important to us in understanding how riots, celebrations, and social movements are created and shaped by crowds.
A crowd, he discovered, soon gains a personality, and law enforcement needs to understand that our role is to help shape and control that persona. Whether it is taking away the ghoulish vicarious needs of the accident scene groupies by moving them back, or understanding the function of what Canetti calls "Crowd Crystals" and how to spot them before the mob gets out of hand, we need to "pre-load" for these situations so we can respond quickly and effectively.
"Crowd Crystals" are the professionals sent to any community with any socially intense activity, like a shooting, that has drawn media attention. Their job is to create and shape the crowd so power can be drawn from it. They are readily identifiable to the crowd as they wear special symbols or messages that focus the group. If we are going to keep things peaceful we should learn to recognize them.
In an episode of "Gunsmoke," Marshal Matt Dillon stymied a lynch mob by calling them out individually, thereby turning the group into individuals. This took away the anonymity and collective power crowds give people. This is a great tactic that works in some cases. However, Crystals are part of a constant pool of people with a rigid ideology and they are not concerned about being called out. The folks who may be coming to your town are probably the same ones who were "anarchists" five years ago or "occupy" folks two years ago; tomorrow they may wear a "Guy Fawkes" mask and wield a rock in their right hand. We need to find a more sophisticated and effective way to handle Crowd Crystals.
The complexity of this challenge means that today, more than ever, it is imperative that we master the ways we can guide and shape crowds to keep them from turning into mobs, or worse. A basic understanding of crowd psychology and a thorough mastery of crowd control techniques are indispensable tools we must have in our kit. Make yourself an observer of crowds; watch for Crystals and understand how they work; and accept the fact that human nature draws people to the scene of a crisis, to be part of The Crowd.
Dave Smith is an internationally recognized law enforcement trainer and is the creator of "J.D. Buck Savage." You can follow Buck on Twitter at @thebucksavage.
More Patrol

Team Wendy App Creates New Digital Hub for Helmet Owners
The Team Wendy Community App provides one location for warranty registration, size-fit tools, product updates, and community connection. For helmet owners, the new app creates a simpler path to the information and tools that matter most.
Read More →
PositionPTT & Pryme Combine Communication Technologies to Deliver Distracted Driving Compliance
Pryme Radio Accessories and hardware/software maker PositionPTT join forces to advance hands-free communications and ensure Department of Transportation compliance using an integrated system of push-to-talk platforms, devices, and audio equipment.
Read More →
Justice Department Releases $25M in Law Enforcement Grants & Resources
The Office of Community Oriented Policing Services has just released $25 million in new grant Notices of Funding Opportunities (NOFOs) to support law enforcement. The recently released NOFOs include the Safer Outcomes: Enhancing Crisis Response Training for Law Enforcement Program and other grant programs.
Read More →
What Makes a Laptop Rugged or Fully Rugged?
What separates a rugged laptop from a fully rugged one? In this video, two Panasonic Connect experts explain the military testing, IP ratings, durability standards, and real-world features that help law enforcement officers rely on their computers in any environment.
Read More →
Avon Technologies Appoints Vasilios Brachos as Team Wendy President
Longtime ballistic helmet leader Vasilios Brachos has been selected to guide the next chapter of protection, innovation, and growth at Team Wendy.
Read More →
Brinc Raises $125M to Put a 911 Response Drone on Every Police and Fire Station Roof
The latest round of funding, $125 million, can help fuel Brinc’s mission to deploy 911-response drones at the 80,000 police and fire stations across the United States.
Read More →
Garmont Tactical Contact Collection: New Duty Boots for Law Enforcement
Choosing the right duty boot can make a significant difference during long shifts. In this video overview, Kyle Ferdyn, of Garmont Tactical, introduces the new Contact Collection, designed specifically for law enforcement professionals seeking comfort, traction, and durability.
Read More →
Benchmade Launches Taiga Green Bailout
Benchmade has launched its Taiga Green Bailout, which features an anodized aluminum handle, S90V stainless steel, and Burnt Copper hardware accents.
Read More →
Adept Armor Launches the Nova Titanium Combat Helmet: A Metal Ballistic Helmet at Composite-Helmet Weight
Adept Armor said its new Nova Titanium combat helmet delivers rated 9mm protection at 920 grams all-in, low backface deformation, edge-to-edge coverage, and an indefinite shelf life at roughly a quarter the price of premium polyethylene helmets.
Read More →
5.11 Expands Professional Services Line with Premium, Performance-Driven Scrubs Designed for Healthcare Professionals
The launch of high-performance medical scrubs marks another major expansion of 5.11’s growing Professional Services category, enabling hospitals and healthcare systems to outfit a wide range of roles.
Read More →