"We obviously don't have any police powers, but then again, the police can't get up on the hill," says Hayes, who wears the official uniform of a patroller-black snow pants and a scarlet parka with white cross insignia. "People like to see us. It's a sense of security: They know we're available to help if needed."
Over the years, Loon Mountain Ski Patrol has fielded a number of patrollers with law enforcement backgrounds. Some were from small municipal departments. Others hailed from the Rhode Island State Police. Hayes brought experience gained at three agencies: Beverly (Mass.) Police Department, the Massachusetts State Police, and the U.S. State Department, where he conducted criminal background checks.
Police-turned-patrollers "really seem to like it," says Jeff Martel, the patrol's head training officer and a professional ski patroller for more than 35 years. "Not only is it beneficial for their health, being outside, but there's also a great camaraderie, like any other rescue organization. And a lot of the same rules apply: Skiing in control, driving in control; skiing under the influence, driving under the influence."
Loon Mountain boasts nearly 340 skiable acres along with seven chair lifts, a gondola lift, wooded areas for "glade skiing," and jump- and rail-filled snowboard parks. Located two hours from Boston, the resort attracts families and novice skiers, as well as breakneck snowboarders and expert-level slalomers. That means enforcing safe skiing practices on the slopes is paramount.
"We've gone from (just) helping people who get hurt to doing risk management," says Martel, who patrolled at a small Utah resort called Park West (now The Canyons Resort) before coming to Loon Mountain in the early 1970s.