Last month I told you about forensic software that helps you find out how criminals have already used their computers. This month, let's look at a product from TrueActive Software that allows you to conduct live PC surveillance to find out how people are using their computers as they act. It's called TrueActive Monitor 5.0, or "TAM."

This Windows-based computer monitoring software used to be called WinWhatWhere Investigator. The company changed the name of the software (as well as the company name) to TrueActive due to some confusion. Name change or not, the software comes with a successful law enforcement track record over the past five years and, at about $100 for a license, it's affordable enough for most agencies.

TrueActive Monitor, true to its name, monitors all PC activities on a computer it's been installed on, including any programs running; keystrokes made; and files altered, created, deleted, moved, or renamed. In fact, its "live monitoring" will let you "see" screen captures by activating its customizable setup where you can set screen capture periods anywhere from once every second to once a day.

Another tool in TrueActive's setup bag of tricks is stealth e-mail. Want to be notified of an action or event that you want to watch happen? Just set the stealth e-mail to send a message indicating that activity to any valid e-mail recipient via the Web. The data can be sent whenever an Internet connection is made or on a timed basis. Just remember the obvious: the PC you're monitoring must have e-mail access first if TrueActive is going to secretly notify you.

Other options include administrative password protection, reporting modules, choice of a user-defined or pre-defined selection list of activities to monitor, Web page password capturing, and video capturing if a camera is attached to the computer.

Additionally, if the site you are monitoring is networked, TrueActive has a solution for you. Its "network manager" permits you to install, monitor, edit the setup, and start and stop monitoring remotely with a simple-to-understand user interface that indicates the status of each program installation as well as the PC's name and who is logged on to it.

So when you find yourself forced to work within a foreign I.T. department, you won't necessarily have to visit the PC you want to monitor. It can be handled remotely, if the appropriate directory services are in place, from anywhere within its network cloud. The significant benefit with this feature is the fewer people involved with your surveillance, the better.[PAGEBREAK]

Data collected by TAM can be stored wherever you feel is appropriate. If you want to use the local drive, go ahead. But remember, a curious user may discover files if you leave them there. A better solution in a networked environment would be to store files on the server where they can be protected from prying eyes using Windows' own security features. Or, you may also decide you don't need to store files at all. In that case, TAM's setup routines will allow you to automatically delete after a set period of time between one day and 30 months. It also allows you to determine an archiving period if one is appropriate for the work you are conducting.

Data collected from the monitored computer is stored in TAM's database in proprietary format. The reporting module has tools allowing compression, conversion, and searching of data with a simple point and click. You may also export items from the reporting screens into text files, html documents, and pictures. TAM also provides you the ability to print out copies of the data reports.

Recently, there has been more and more discussion about privacy in the work place. If you're using TAM to monitor employees' computer habits at work this can be a sticky subject.

In California, the legislature attempted to pass a law that would equate the use of a work computer with using a work telephone, on which employers may not monitor employees' conversations. I don't agree with the premise that they are the same. Although telephone technologies are evolving rapidly, they are not capable of the same functions as a PC. In the end, the governor at the time agreed and vetoed the bill. This is a complex issue and needs much discussion and thought before we establish a standard.

If you believe using this product is a violation of employees' privacy, you can program TrueActive Monitor to display a splash screen or banner page to the user and customize the message to fit the guidelines set by your agency. If nothing else, a disclaimer would certainly mitigate any claims of, "I didn't know I was being watched," or, "They violated my privacy rights." In either case, until a court of law decides the privacy implications of monitoring software, use common sense when using the tool and ask your local prosecuting attorney for his or her opinion on its admissibility.

TrueActive Monitor is a good solution and possibly a preemptive tool to the growing problem of computer misuse. It might offend some because of its "Big Brother" aspect, but it can certainly help you determine what you're dealing with. Whether it's a criminal situation or an employee who has way too much time on his or her hands, TrueActive Monitor is watching.

Bob Davis supervises the San Diego Police Department's computer lab. He has 26 years of experience on the force.

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