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Brian Cain

Brian Cain

Brian Cain is a sergeant with the Holly Springs (Ga.) Police Department, and is known as the "Millennial cop" on Twitter. He has been in law enforcement since 2000. He hosts and produces a podcast for Millennials in law enforcement.

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Michael Bostic

Mike Bostic, of Raytheon Corp.'s Civil Communication Solutions group, specializes in open architecture, systems integration of communications and data programs. Mike spent 34 years with the LAPD. He managed IT and facility development, as well as the SWAT Board of Inquiry, which developed new command-and-control systems.

Next-Gen 911: Technology Behind a 911 Call

This infographic clarifies how next-gen 911 technology will better route information from a caller to a patrol officer.

December 12, 2012  |  by

For patrol officers, the disembodied voice crackling over other radio traffic provides an important source of information during an emergency-response incident. Hidden from view is the technology that enables emergency communicators to do their jobs effectively.

The technology kicks in when a distressed wife dials 911 to report that her suicidal husband has locked himself in the bedroom with the family shotgun.

The wife, and other 911 callers from landlines, are connected to an emergency dispatch center that can immediately pinpoint the exact location of the call. This call tracking now exists for only landline calls. But a brave new world will soon be upon us.

Next-gen 911 (or enhanced 911) will enable calls, text messaging, and even video from mobile devices to be sent to the dispatch center, which is also known as the Public Safety Answering Point (PSAP).

Great Call, a mobile services company, has created a helpful infographic to clarify how next-gen 911 technology will better route information from a caller to a patrol officer.

View the full infographic here.


Next-Gen 911: Federal Funds Drive Implementation

Next-Gen 911: Call Center of the Future

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