FREE e-Newsletter
Important News - Hot Topics
Get them Now!
Brian Cain

Brian Cain

Brian Cain is a sergeant with the Holly Springs (Ga.) Police Department, and is known as the "Millennial cop" on Twitter. He has been in law enforcement since 2000. He hosts and produces a podcast for Millennials in law enforcement.

Michael Bostic

Michael Bostic

Mike Bostic, of Raytheon Corp.'s Civil Communication Solutions group, specializes in open architecture, systems integration of communications and data programs. Mike spent 34 years with the LAPD. He managed IT and facility development, as well as the SWAT Board of Inquiry, which developed new command-and-control systems.

Next-Gen 911: Technology Behind a 911 Call

This infographic clarifies how next-gen 911 technology will better route information from a caller to a patrol officer.

December 12, 2012  |  by

For patrol officers, the disembodied voice crackling over other radio traffic provides an important source of information during an emergency-response incident. Hidden from view is the technology that enables emergency communicators to do their jobs effectively.

The technology kicks in when a distressed wife dials 911 to report that her suicidal husband has locked himself in the bedroom with the family shotgun.

The wife, and other 911 callers from landlines, are connected to an emergency dispatch center that can immediately pinpoint the exact location of the call. This call tracking now exists for only landline calls. But a brave new world will soon be upon us.

Next-gen 911 (or enhanced 911) will enable calls, text messaging, and even video from mobile devices to be sent to the dispatch center, which is also known as the Public Safety Answering Point (PSAP).

Great Call, a mobile services company, has created a helpful infographic to clarify how next-gen 911 technology will better route information from a caller to a patrol officer.

View the full infographic here.


Next-Gen 911: Federal Funds Drive Implementation

Next-Gen 911: Call Center of the Future

Be the first to comment on this story

POLICE Magazine does not tolerate comments that include profanity, personal attacks or antisocial behavior (such as "spamming" or "trolling"). This and other inappropriate content or material will be removed. We reserve the right to block any user who violates this, including removing all content posted by that user.

Other Recent Blog Posts

To Prevent School Shootings, Show Some Muscle
Deterrence is not just a matter of having armed personnel or even sworn officers in the...
Active Shooters, Gun Control, and Mental Health
If we are truly serious about reducing active shooter deaths, we must stop the political...

Get Your FREE Trial Issue and Win a Gift! Subscribe Today!
Yes! Please rush me my FREE TRIAL ISSUE of POLICE magazine and FREE Officer Survival Guide with tips and tactics to help me safely get out of 10 different situations.

Just fill in the form to the right and click the button to receive your FREE Trial Issue.

If POLICE does not satisfy you, just write "cancel" on the invoice and send it back. You'll pay nothing, and the FREE issue is yours to keep. If you enjoy POLICE, pay only $25 for a full one-year subscription (12 issues in all). Enjoy a savings of nearly 60% off the cover price!

Offer valid in US only. Outside U.S., click here.
Police Magazine