Next-Gen 911: Technology Behind a 911 Call
A 911 caller is connected to an emergency dispatch center that can immediately pinpoint the exact location, so a dispatcher can assign the appropriate emergency resources. While callers can now only call 911 from a landline phone, next-gen (or enhanced) 911 enables calls, text messaging, and video from mobile devices to the emergency dispatch, which is also known as the Public Safety Answering Point (PSAP). View this infographic to learn how the information is routed from a caller to a patrol officer.
Source: Great Call