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Train Wreck

Train Wreck

After 15 minutes of work to free the transport stuck on the tracks, an eight-car commuter train carrying 90 people rounds the bend and slams into the turbine, derailing four of the eight cars. At least 60 people are injured. You are the only supervisor available that day.

December 28, 2015

ABCs of In-Progress Calls

ABCs of In-Progress Calls

In-progress calls evolve within a framework of controlled chaos. You can help improve your management of the situation by remembering the ABCs of in-progress calls: Assess the situation, Basics rule the day, and Contain it or lose it.

December 20, 2012

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