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How to Figure Out the Type of Call You're On

How to Figure Out the Type of Call You're On

To be sure, the hardest part of any call is figuring out what you have. Once you do, it's a matter of following protocol, policy, and filling out the right paperwork. And therein lies the rub; getting to that point. It's akin to solving puzzles or answering riddles.

July 8, 2016

Oral Board Preparation

Oral Board Preparation

Dealing with oral boards is a fact of life. One of your main objectives is finding a way to distinguish yourself from the other candidates. Like everything else in law enforcement, preparation is the key to your success.

July 10, 2012

Working with Tactical Flight Officers

Working with Tactical Flight Officers

Although many agencies are trying cost-cutting alternatives, it's been my experience as a field supervisor that there is no substitute for a helicopter in the air with a well-trained flight crew. Effective coordination between ground and air units is imperative.

October 1, 2011

Setting Interpersonal Boundaries

Setting Interpersonal Boundaries

Some days it seems there's always some schmuck hell-bent on ruining my day. There have been times when I was really good at not letting the person get to me, and then there were other times when I wasn't and just added to the drama. In reality it is my reaction to the situation that has either helped or made it worse.

June 27, 2011

Goal-Oriented Training

Goal-Oriented Training

Setting up your goals properly makes coming up with the training elements very easy. Your training goal should be a statement of intent. If you are not defining your goals and therefore working toward them, you are merely treading water when you could be swimming.

May 20, 2011

Mastering Stress Management

Mastering Stress Management

As officers we ignore stress and drive on as if it were part of a crusade. Whether we choose to accept it or not, it's our responsibility as individuals to handle it. Most of us sleep very little, eat like crap, and continuously ride an emotionally and adrenaline-filled roller coaster.

March 22, 2011

Workplace Communication: Closing the Generation Gap

Workplace Communication: Closing the Generation Gap

For the first time in history, we have four generations working side by side in the modern workplace. They consist of Traditionalists, Baby Boomers, Generation X, and Millennials (also known as Generation Y or Nexters). With four different groups working together, there is bound to be a collision between each other's set of values.

February 17, 2011

Developing Training Acronyms

Developing Training Acronyms

One of the best ways to train law enforcement officers in a classroom setting is to chunk up material into quickly memorized bites. You can also maximize the effectiveness of training by using a variety of memory aids.

September 8, 2010

Problem Solving

Problem Solving

Though there are many decision-making formats, there is one common component that is more important than any other: defining the problem you are trying to solve. One of the key ways to do so is by framing.

August 9, 2010

Dealing With Citizen Complaints

Dealing With Citizen Complaints

Once you realize that it's not personal, complaint response becomes a process not a confrontation. The key to dealing with any complaint is showing respect. By respecting yourself and others, everything else will fall into place.

July 13, 2010

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