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Customer Service

Below are answers to many frequently asked subscription questions. If you have any unanswered questions or need further information, we can be reached via:

Phone Icon Phone
1-888-239-2455
(Customer service hours are 8:00a.m.-4:30p.m. CST. Outside U.S., call 1-847-763-9573.)
Fax Icon Fax
1-888-274-4580
(Outside U.S., 847-763-9577)
Email Icon Email
bobitpubs@halldata.com (alternate is James.Marinaccio@bobit.com)
Mail Icon Mail
POLICE Customer Service
P.O. Box 1068 Skokie
IL 60076-8068

Common Questions

Subscription Information Name Change
Delivery Damaged Issues
Late or Missed Issues Cancellation of Subscription
Subscription Costs Permissions and Reprints
Paying your Subscription Back Issues
Invoices/New Subscription Request for/against Mailing List
Renewal General Questions
Change of Address  

Subscription Information

How do I subscribe to POLICE Magazine?
Click here to use POLICE online order form.

What do I get for my $25 subscription to POLICE?
You receive 12 issues, which includes the FREE annual fact book. In every issue you receive articles on police officer survival, review s of the newest weapons from experts, the latest in emerging technologies and much more.

Why do I have to fill out the questions just to get a subscription?
We need to know how to best serve the needs of our readers, and the best way to do that is to gather a few pieces of vital information about you. This data helps us develop editorial content that is relevant and meaningful. It also helps us recognize trends and shifts in reader demographics, which also helps us understand law enforcement -- and your needs -- that much better.

If I am in the military may I subscribe to POLICE Magazine?
Yes, POLICE Magazine does service APO/FPO addresses. Click here to subscribe to POLICE.

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Delivery

How long does it take to receive my first issue of POLICE Magazine?
Your first issue should arrive within 6 to 10 weeks. Once you've placed an order, it needs to be received or processed. Your subscription is then added to the magazine's next production cycle and shipped via periodicals class mail. The current production issue is usually one to two months from the current month. For example, if your new subscription was ordered and received in November, and the December issue has already shipped, your order is added to the January mailing.

If you have not received your subscription within the expected timeframe, please click here to email us. Rest assured, your subscription starts when you receive your first unit--not when you place your order. If you subscribed for 12 issues, you will receive all 12.

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Late or Missed Issues

What if my issue arrives late?
Please allow until after the 15th day of the current issue month before reporting a problem. For example, if you have not received the February issue of POLICE Magazine, please wait until February 15th before contacting us. One factor that can delay mail deliverability is severe weather conditions. If your magazine is not being delivered within this timeframe, please click here to e-mail us.

What if I have missed an issue?
If you've missed an issue, we may have an incorrect address on file. Please click here to e-mail us for your missing issues. If you are unable to determine the cause of a missing issue, please call us at 888-239-2455.

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Subscription Costs

How much do I pay for a one-year subscription to POLICE Magazine?
The annual rate for POLICE Magazine is $25 in the United States; $40 in Canada and $60 Foreign (outside the United States and Canada). A subscription to POLICE is paid by United States funds only.

If I subscribe for a two-year subscription, do I save money?
If you subscribe for two (2) years, you SAVE 62% off the cover price and 10% off the subscription price.

What is the cover price?
$5 an issue and $10 for the Fact Book. That is $65 a year. It is more cost effective to pay the $25 for one year, and better yet $45 for two. The price just keeps on getting better and better.

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Paying your Subscription

What methods can I use to pay my bill?
POLICE Magazine accepts Visa, MasterCard, Discover, and American Express.

You can also make a check payable to POLICE Magazine, PO Box 1068 Skokie, IL 60076-8068. Make sure to write your account number on the check. Click here to find out how you find your account number on your magazine, invoice or renewal.

Last, you can call toll free 888-239-2455 (inside the US), 847-763-9573 (outside US and Canada) to talk to a customer service representative.

Is it safe to pay online with a credit card?
Yes, as long as your current browser supports credit card transactions. To determine if your browser supports secure credit-card transactions, look at the bottom left hand corner of your browser on the page of which you are making your order. When you are at the secure site, you will see a solid key on Netscape browsers and a closed padlock on Internet Explorer browsers. If it is not secure, the key will appear broken and the padlock will appear unlocked.

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Invoices/New Subscription

Why do I continue to receive bills after I have paid for my subscription?
Often your payment and our invoice cross in the mail. If you've paid the invoice, disregard the extra notices and please accept our apology.

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Renewal

How can I renew my subscription?
Click here to renew your subscription.

How can I tell if it is time to renew?
Click here to learn how to tell when your subscription expires.

My subscription doesn't expire for six months; why am I already getting renewal notices?
Two reasons: we want to ensure there's no interruption in your service so we mail you an early reminder. Secondly, if we know early that you will be extending your subscription we don't have to send out multiple renewal notices, which saves us money and allows us to keep our subscription rates as low as possible.

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Change of Address

I've recently moved. How do I change my address?
Click here to change your address online or call toll free.

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Name Change

How do I go about changing my name on my subscription if I recently got married or divorced?
Click here to update the name on your subscription. Please allow six to eight weeks for it to take effect.

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Damaged Issues

What if my issue is damaged?
If you receive a damaged issue, please click here to e-mail us.

What if my issue frequently arrives damaged?
If your issue frequently arrives damaged, please click here to explain the situation. Please keep in mind your mailbox may be too small for the magazine. If this is the case, please try to arrange with your letter carrier to place the magazine in a different area. If your mailbox is properly sized, please contact your post office to verify that the magazine arrives in good condition.

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Cancellation of Subscription

How do I cancel my subscription to POLICE?
If you wish to cancel your subscription, please call Customer Service at 888.239.2455 or 847.763.9573 or email bobitpubs@halldata.com

If I cancel my subscription to POLICE, will I get my money back?
If you wish to cancel your subscription to POLICE Magazine, we will refund you for all unmailed issues.

Why am I being billed if I cancelled my subscription to POLICE?
It takes a few days for the cancellation to become effective. If you receive any invoices after you cancel your subscription, please disregard them.

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Permissions and Reprints

May I reprint an article from POLICE?
No, material in POLICE is copyrighted and cannot be reprinted without permission. Article reprints can be purchased however. Contact Tammy Katata by calling (310) 533-2440 for information on our reprint services (there is a minimum order of 100 reprints). Click here to check our Online store - The Supply Room. The information you're looking for may be available as a free downloadable file or available for a small fee.

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Back Issues

How can I get back issue of POLICE?
You can purchase any issue from the last 12 months by clicking here. If you're interested in older issues, contact our order desk at (310)533-2440.

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Request for/against Mailing List

May I request that my name not be made available to other companies?
We occasionally make our customer list available to other reputable companies we think may be of interest to you. You can, however, have your name put on our do-not-rent list by e-mailing us at bobit@halldata.com or through any other contact method at the top of the page. Please provide us with your exact name and postal address. We will be sure your name is removed from the list we share with other organizations. POLICE magazine, and it’s parent company Bobit Business Media, will not make the phone number or e-mail address of a subscriber available to any other organizations or companies.

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General Information

Where is my account number?
Your account number is located at the top of each billing and renewal notice you receive. It is also listed on your mailing label above your name. Click here to learn how to find your account number.

Is POLICE Magazine available in large print?
We regret to inform you that POLICE Magazine is not available in a large-print edition.

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HOW TO FIND YOUR ACCOUNT NUMBER

See below for the three ways you can determine your account number.

MAILING LABEL

Your account number shows up on your magazine's mailing label. It is highlighted on the example below.

 

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INVOICES

Your account number shows up on all your invoices underneath amount due. It is highlighted on the example below.

 

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RENEWAL NOTICE

Your account number shows up on all your renewal notices on the top left-hand corner. It is highlighted on the example below.

 

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HOW TO FIND YOUR EXPIRATION DATE ON YOUR MAILING LABEL

Your expiration date shows up on your magazine's mailing label. It is highlighted on the example below.

Get Your FREE Trial Issue and Win a Gift! Subscribe Today!
Yes! Please rush me my FREE TRIAL ISSUE of POLICE magazine and FREE Officer Survival Guide with tips and tactics to help me safely get out of 10 different situations.

Just fill in the form to the right and click the button to receive your FREE Trial Issue.

If POLICE does not satisfy you, just write "cancel" on the invoice and send it back. You'll pay nothing, and the FREE issue is yours to keep. If you enjoy POLICE, pay only $25 for a full one-year subscription (12 issues in all). Enjoy a savings of nearly 60% off the cover price!

Offer valid in US only. Outside U.S., click here.
It's easy! Just fill in the form below and click the red button to receive your FREE Trial Issue.
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Police Magazine