FBI-CJIS Security Policy Compliance Officer
Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.
In-progress calls evolve within a framework of controlled chaos. You can help improve your management of the situation by remembering the ABCs of in-progress calls: Assess the situation, Basics rule the day, and Contain it or lose it.
Working perimeters can be tedious, but it's important that we remember the basics of this role.