Search Result: Verbal Communication

For the first time in history, we have four generations working side by side in the modern workplace. They consist of Traditionalists, Baby Boomers, Generation X, and Millennials (also known as Generation Y or Nexters). With four different groups working together, there is bound to be a collision between each other's set of values.

Make the notification as soon as possible following the incident. Making a personal notification is always a race against time, and it's far better that they hear it from you, in person, rather than finding out on the news or through the grapevine that their loved one has died.

Art Slatkin, a leading expert on crisis and hostage negotiation, explains the three stages of a negotiation, delineates the personality types officers will encounter and offers several practical tips officers could use right away during the three specific stages of building rapport, negotiating and resolution with volatile people. Slatkin's "Training Strategies for Crisis and Hostage Negotiations" is the topic of this month's author interview.

As a "profession," law enforcement is growing a body of knowledge, especially as it relates to high-risk activities, such as use of force, driving, and arrest practices. That body of knowledge relies upon certain terminology to illustrate concepts and ideas in an easily understood context. When we choose terminology to illustrate ideas, the temptation is always there to "make it sound good." That's usually OK, but sometimes the effort to make it sound good can create probl

As you are interviewing the operator you notice a handgun on the floor of the passenger side of the car.  Of course, any backup is light years away.