FBI-CJIS Security Policy Compliance Officer
Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.
Las Vegas Metro PD patrol personnel arrived on scene within a few minutes of Sarah's 911 call. They effected a containment of the suspect and the location. Several officers—some with long guns—took cover positions about the scene as a crisis negotiator initiated a one-on-one dialogue with John.