FBI-CJIS Security Policy Compliance Officer
Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.
You get a call at 1:30 a.m. that the freezer alarm has been sounded at a local fast food restaurant with drive-through service that's located in a high-traffic tourist area of town. There are rarely, if ever, false alarms at this location.
Last month within about a 10-day period several on-duty law enforcement officers were denied service at outlets of some of the largest restaurant chains in the country. You've read the stories, but I'm going to take you back through one that really makes my blood boil.