FBI-CJIS Security Policy Compliance Officer
Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.
It was two days before Christmas 2004, and Sgt. Randy Wills of the Pueblo (Colo.) Police Department was a case study in sleep deprivation. It had been a busy holiday season with very little peace on earth and even less good will toward men. Wills needed rest.