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Search Result: Dispatchers

Displaying 41  -  60  of  61

Next-Gen 911: Call Center of the Future

November 2, 2011
Next-generation 911 (NG 911) is a term that refers to the transition in public safety to broadband technology and multimedia-enabled operations that will enhance 911 capabilities for call centers and first responders. NG 911 relies on the implementation of an Emergency Services IP Network (ESInet) that lets a person send video, voice and text "calls" to a call center during an emergency.

Florida Agency Deploys Verint Systems' 911 Call Center Software

August 17, 2011
Verint's Audiolog for Public Safety is designed to help today's agencies reduce liability and risk, and comply with industry standards and regulations, including those associated with next-generation 911 (NG 911). It provides advanced call recording and the ability to instantly recall incident-based recordings to support investigations with increased access to key information.

FCC Chairman Announces Next-Gen 911 Action Plan at APCO

August 15, 2011
Addressing the nation's leading public safety communications officials, the FCC's chairman said the commission's top three next-generation 911 priorities for public safety include location accuracy, establishment of a governance framework, and funding.

Teen Charged In Dispatcher's Death During Pursuit

July 11, 2011
A 16-year-old boy who was allegedly driving under the influence while being pursued by police is facing charges connected to a crash that caused the death of a 911 dispatcher.

Prank Call Ties Up Kansas LE Resources for Several Hours

May 20, 2011
Responding deputies from the Johnson County (Kan.) Sheriff's Office actively investigated a 911 accident call for two hours that turned out to be a prank call, according to the agency.

Shots Fired: Panama City, Fla., 911 Call

May 19, 2011

A school employee calls 911, after a gunman interrupts a board meeting in Panama City, Fla. The employee gives a description of shooter Clay A. Duke and provides details of the unfolding incident to a dispatcher.

APCO Honors Tucson Mass Shooting Dispatchers

April 1, 2011
As part of National Public Safety Telecommunications Week, the Association of Public-Safety Communications Officials (APCO) International will honor members of the Pima County Sheriff's Department call center for their work during the Tucson mass shooting in January.

Prankster Harassed Police with Hundreds of Hoax Calls

March 30, 2011
The FBI is pursuing charges against a 20-year-old Wisconsin man who used the Skype videoconferencing service to place hundreds of hoax calls to law enforcement agencies.

Shots Fired: Pinellas County, Fla., Radio Traffic

March 15, 2011

On Oct. 28, 2009, Pinellas County (Fla.) Sheriff's Office deputies pursued a Ford Mustang driven by suspect Kentin Dion Brooks. Listen to 30 minutes of radio traffic as dispatchers and officers coordinate the multi-agency response to Brooks' campaign of vehicular terror. POLICE Magazine features the incident as the March 2011 "Shots Fired."

Prankster Radios Officer Down with Stolen Portable

March 2, 2011
A portable radio stolen from a Lake County (Fla.) Sheriff's deputy was used Monday to call in "officer down" and "shots fired" to dispatchers, who caught on to the prank and didn't send patrol units.

Alabama County's Dispatchers Get New PlantCML Call Processing System

February 15, 2011
The center is currently equipped with 10 call taking positions to field emergency and administrative calls, as well as to dispatch calls to first responders at the Decatur Police Department, Decatur Fire and Rescue, the Morgan County Rescue Squad, Trinity Police Department, Priceville Police Department, Decatur EMS and 22 volunteer fire departments.

Shots Fired: Scottsdale, Ariz., Radio Traffic

September 13, 2010

On April 23, 2006, Scottsdale (Ariz.) PD officers pursued suspect Daniel Brown, who was driving a stolen Krispy Kreme truck. After officers hit his vehicle with a spike strip, Brown drove the limping vehicle to a Safeway, where he took a hostage. Listen to 20 minutes of radio traffic as dispatchers and officers coordinate a response that involved four law enforcement agencies. POLICE Magazine features the incident as the Sept. 2010 "Shots Fired."

Wounded Charleston County (S.C.) Deputy's Radio Call

June 14, 2010
On Jan. 21, Charleston County (S.C.) Sheriff's Deputy Jeffrey DeGrow responded to a burglary call and was shot six times, including one in his right eye. DeGrow kept his calm while radioing in his position and a suspect description even as he was gravely wounded. The NLEOMF named DeGrow its Officer of the Month for May.

APCO Announces Communications Award Winners

May 24, 2010
The Public-Safety Communications awards are presented annually by APCO International to public safety communications personnel who have demonstrated the highest levels of personal and professional conduct and performance in the line of duty.

Iowa 911 Call Center First to Accept Text Messages

August 24, 2009
An emergency call center in the basement of the county jail in Waterloo, Iowa, became the first in the country to accept text messages sent to "911," starting Wednesday.

Police Officer Saves Paramedic Wife's Life

August 21, 2009
Susan Odom is a paramedic with Atmore Ambulance. Arthur Odom is an officer with the Atmore (Ala.) Police Department. They've been married for 4 1/2 years. When Susan dialed 911 after choking, her husband answered the call and came to her rescue.

Reducing Response to Non-Emergency 911 Calls

July 31, 2009

The ongoing recession has forced police departments to look for areas where they can save money. One source of savings may be found in your agency's response to 911 calls.

Pittsburgh Dispatchers Receive Weapon Question Guide in Wake of Ambush Killings

April 9, 2009
"We're never gonna let this happen again. Not on my watch," county Emergency Services Chief Robert A. Full said yesterday in pledging that 911 employees will make every effort to uncover critical information that could save police officers' lives.

Pittsburgh 911 Worker Didn't Tell Responding Officers that Poplawski Owned Guns

April 7, 2009
When Richard Poplawski's mother called 911 to ask that her son be removed from their home in Stanton Heights, she acknowledged that he had weapons. But that crucial piece of information never was relayed to the three Pittsburgh police officers who responded Saturday and were fatally shot.

Pennsylvania State Police Dispatcher Slain by Former Boyfriend

December 31, 2008
A 20-year-old Drexel Hill radio dispatcher for the Pennsylvania State Police was killed by her estranged boyfriend last night as her 13-year-old sister hid in a closet frantically calling their father and police, police say.
Police Magazine