FBI-CJIS Security Policy Compliance Officer
Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.
The emergency dispatcher is the police officer's lifeline out in the field: coordinating resources, making notifications, running checks, and getting you help when and where you need it. When your butt is on the line, so is theirs.
Something like 38% of all 911 calls in New York City are now attributed to the phenomenon known as "butt-dialing." The New York City 911 operators receive 10.4 million calls a year and nearly 4 million of them are accidental. And the Big Apple is not alone in suffering from this problem. It's a nationwide plague caused by a little-known cellphone feature.
On Nov. 26, 2011, two Volusia County (Fla.) Sheriff's deputies John Braman and John Brady approached suspect Corey Reynolds, who suprised them with a .40-caliber handgun. Listen to three minutes of radio traffic as Braman relays infomation to dispatchers and responding deputies. POLICE Magazine features the incident as the March 2012 "Shots Fired."
On Feb. 14, 2012, Scottsdale Police Officer James Peters ended a standoff with John Loxas, who had threatened neighbors with a pistol and who was endangering his 9-month-old grandson. A neighbor called 911 after Loxas threatened to kill two people with a pistol. Read the full story here.
On Aug. 25, 2008, Skokie (Ill.) Police Officer Tim Gramins was drawn into a deadly duel after pursuing a bank robbery suspect into a residential neighborhood. A neighbor placed this 911 call while witnessing the incident. POLICE Magazine features the incident as the February 2012 "Shots Fired."
A school employee calls 911, after a gunman interrupts a board meeting in Panama City, Fla. The employee gives a description of shooter Clay A. Duke and provides details of the unfolding incident to a dispatcher.
On Oct. 28, 2009, Pinellas County (Fla.) Sheriff's Office deputies pursued a Ford Mustang driven by suspect Kentin Dion Brooks. Listen to 30 minutes of radio traffic as dispatchers and officers coordinate the multi-agency response to Brooks' campaign of vehicular terror. POLICE Magazine features the incident as the March 2011 "Shots Fired."