William Bratton is taking over the helm of the NYPD, what should be his top priority?
Once you realize that it's not personal, complaint response becomes a process not a confrontation. The key to dealing with any complaint is showing respect. By respecting yourself and others, everything else will fall into place.
Most officers place a great deal of emphasis on the tactical side of operations but forget that wars are now won through paperwork. That's why the warrior scribe is so important.