FBI-CJIS Security Policy Compliance Officer
Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.
A school employee calls 911, after a gunman interrupts a board meeting in Panama City, Fla. The employee gives a description of shooter Clay A. Duke and provides details of the unfolding incident to a dispatcher.
The ongoing recession has forced police departments to look for areas where they can save money. One source of savings may be found in your agency's response to 911 calls.