Motorola has enhanced its Customer Service Request System (CSR) with an advanced contact center module. The added call management capabilities enhance call center operations, enabling callers to quickly retrieve answers from selected Internet and intranet sites, operating departments, related agencies, and the company’s own CSR system. The contact center module is ideal for non-emergency services such as 3-1-1 contact centers.
Motorola Call Center System
June 30, 2004