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Stacy Dean Stephens

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Cobalt Software Platform - Mark43
Mark43's Cobalt software platform unites a set of law enforcement tools securely...

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Motorola Call Center System


July 01, 2004

Motorola has enhanced its Customer Service Request System (CSR) with an advanced contact center module. The added call management capabilities enhance call center operations, enabling callers to quickly retrieve answers from selected Internet and intranet sites, operating departments, related agencies, and the company’s own CSR system. The contact center module is ideal for non-emergency services such as 3-1-1 contact centers.

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