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Demystifying the Convergence of LTE and LMR Networks for First Responders

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Originally aired: Thursday, December 6, 2018 -- 11:00 AM PT/2:00 PM ET

Narrowband Land Mobile Radio (LMR) networks and user radio equipment have been the cornerstone of mobile communications for First Responders for decades. The trend from traditional analog to more robust wireless broadband networks in recent years has improved the overall accessibility but questions remain on whether the new networks can provide all the required capabilities First Responders need to do their job.

Increasing demand for bandwidth intensive applications such as video, advanced mapping and analytics, alongside critical voice communications has been driving adoption of broadband LTE cellular networks, such as FirstNet.

Join our panel of industry experts for this insightful 60-minute on-demand webinar as they discuss the critical differences between LMR networks and LTE networking, how these technologies can successfully co-exist, and explore the future of critical communications for First Responders.

In this session, you will learn:

  • Current and future industry trends for LTE and LMR technologies
  • Challenges and obstacles with the convergence of technologies
  • Real-life examples of successful hybrid communication strategies for First Responders
  • Recommendations for future proofing your agency; adoption of new technologies and how to bridge the gap

Speakers:

Tony Morris, VP North American Sales, Enterprise Solutions, Sierra Wireless

Jesus Gonzalez, Analyst II, Critical Communications, IHS Markit

Ken Rehbehn, Principal Analyst, Critical Communications Insights

Andrew Seybold, Senior Partner, Andrew Seybold Inc.

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6 Key Findings of Incident Reporting

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Originally aired: Thursday, December 13, 2018 -- 11:00 AM PT/2:00 PM ET

An exceeding number of police departments and law enforcement agencies, whose officers spend upwards of 3-4 hours a day completing incident reports and other time-sensitive paperwork*, are turning to smarter tools, such as speech recognition solutions, to help transform their police reporting workflows.

View this on-demand webinar to hear why these law enforcement professionals are embracing smarter tools to complete higher-quality reports and move mission-critical information within the CAD/RMS faster and more efficiently – all by voice.

This discussion will provide you with an understanding of:

  • What law enforcement has to say about current reporting processes
  • Why officers, especially recruits, want smarter tools to help with police paperwork
  • Why manual reporting has a negative impact on report accuracy and productivity and can hinder criminal proceedings
  • How departments can speed up data entry within the CAD/RMs and move mission-critical information more accurately and efficiently
  • How speech recognition technology can help increase officer safety and improve situational awareness and productivity on patrol
  • Why embracing smarter technology increases community visibility, and minimizes costs

Learn how your department can make incident reporting faster, safer and more complete by viewing our on-demand webinar today.


*Role of Technology in Law Enforcement Paperwork Survey 

Speakers:

Eric La Scola, Product Marketing Manager, Dragon, Nuance

Product News

Indiana Sheriff's Office Upgrades 911 Call-Handling Operations With Total Response

July 06, 2016  | 

Example of Total Response CACH software being used in a PSAP (Photo: PowerPhone)
Example of Total Response CACH software being used in a PSAP (Photo: PowerPhone)

The Pike County (IN) Sheriff's Office is transitioning to PowerPhone's Total Response solution to streamline 911 call-handling operations. Total Response provides the tools, processes, and trainings for Pike County's Public Safety team to define, achieve, and measure their 911 call-handling standard of care.

At the center of the transition is PowerPhone's CACH software, a computer-aided call-handling software that communicates with Pike County's existing CAD system to seamlessly transfer information from 911 call handlers to emergency responders as it is gathered. The Pike County Sheriff's Office uses Cushing CAD (J2), which had previously built an interface to CACH; CACH's interface can interact with any CAD.

CACH utilizes an integrated protocol system to meet the complete needs of any 911 call regardless of emergency type (law enforcement, fire service or emergency medical dispatch). Protocols guide the call handlers through each call using PowerPhone's patented call-taking formula to rapidly identify each emergency and dispatch the appropriate responder skill set according to Pike County's response plan. Alicia Atkinkson from PowerPhone's Implementation Team worked with Pike County to best apply their call handling processes and response plans with PowerPhone's protocols allowing for a seamless transition to the new Total Response system. Residents will see faster, more consistent call handling processes for 911 emergencies.

Total Response also includes administrative and management tools to help Pike County maintain call-handling consistency and identify areas for operational and training improvements. The "Call Assessment" module enables staff to review past calls and share them in peer-to-peer training sessions. Call assessment also provides actionable data insights that can be used to enhance training, identify trends, refine operations and monitor agency performance. Two Pike County Sheriff's Office staff members have been certified in Call Assessment Management.

PowerPhone provided each Pike County Sheriff's Office call handler with protocol certification training and provided system and administrative training for managers. The implementation process also provided full software installation, around-the-clock support and will handle all future software and protocol updates to keep Pike County current with 911 call-handling best practices.

About PowerPhone

PowerPhone, a 32-year-old privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. PowerPhone's single-system Total Response approach to emergency communications ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire and emergency medical dispatch, PowerPhone has helped raise standards for call handling throughout the world. For more information, visit www.PowerPhone.com.

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